Authentic8 Support

Getting Started Articles 5

• Import and Export Bookmarks in Silo
• Cloud Secure Storage Document Access
• Authentic8 Cloud Secure Storage
• Egress Node Connection Types
• Minimum System Requirements for Silo

Reference Guides 6

• Log Extract API Reference (Legacy)
• Silo Logs Reference Guide
• Language Translation Guide
• User Management API Reference Guide
• Log Extraction API Reference Guide

View all 6

Deployment Guides 3

• Windows Client Install Instructions for Enterprise Customers
• Deploying Authentic8 Silo and Toolbox for Federal Customers
• Deploying Authentic8 Silo for the Enterprise

Secure Web Gateway Integration 3

• Secure Web Gateway Integration: Admin Guide
• Secure Web Gateway Integration: Process Pages
• Secure Web Gateway Integration: End User Guide

Tips and Tricks 51

• Managing User Limits Policy
• Extracting and Decrypting Encrypted Logs
• Manage 2-Factor Auth
• How To Download And Upload Files
• Print From Silo

View all 51

FAQ 16

• How to Create a Toolbox Launcher
• Where do I find my Silo client session log file?
• What Cookies Do You Store in Silo?
• Data Transfer Policy - Copy/Paste
• What are the supported Operating Systems?

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Network Connections 2

• Silo Network Connection Requirements
• Web Proxy PAC File Configuration

SAML SSO 10

• ADFS 4.0 with Authentic8 Silo Access Portal Cheat Sheet*
• Dual IdP SAML SSO Configuration
• Duo SAML SSO
• General Requirements Document for Identity Providers
• Google Workspace - SSO Configuration Guide

View all 10

Errors 10

• Error - Secure Browser may not have Displayed Properly
• Error - Wfreerdp.exe has Stopped Working
• Session(Idle) Timeout
• Error - "Did not receive file manifest reply from server"
• Error - Connection to Authentic8 was Interrupted

View all 10

Release Notes 65

• Silo March 2025 Release
• Silo February 2025 Release
• Silo January 2025 Release
• Silo November 2024 Release
• Silo September 2024 Release

View all 65

Announcements 19

• Maintenance Window Dec. 14, 2022 1:00 AM EST to 1:30 AM EST
• UPCOMING MAINTENANCE - Security Updates
• Fall - September Support News
• Summer - August Support News
• New Homepage Experience for Silo for Research

View all 19

Feature Releases 1

• Feature Information

Incident Reports 5

• ​2020-08-05 Connection Failure
• 2020-07-23 Unresponsive API Servers; High CPU Utilization
• 2020-07-24 Service Degradation for NYC Region
• 10-04-2019 ClamAV IR Report
• 2019-05-23/24 Silo SMS Delays

Compliance Information 1

• Authentic8_VPAT_2.5_Rev508

Security Advisories 3

• Security Misconfiguration on Silo Windows Client versions 2.9.13 & 2.9.14
• Determination of Silo non-susceptibility to the “Log4Shell” vulnerability.
• Authentic8 Security Advisory 20220323-1 - Okta LAPSUS$