Authentic8 Support

Getting Started Articles 5

• Authentic8 Cloud Secure Storage
• Egress Node Connection Types
• Minimum System Requirements for Silo
• Import and Export Bookmarks in Silo
• Cloud Secure Storage Document Access

IDP Cheat Sheets 7

• Google Workspace - SSO Configuration Guide
• OneLogin SSO Cheat Sheet
• ADFS 4.0 with Authentic8 Silo Access Portal Cheat Sheet*
• Okta with Authentic8 Silo Access Portal Cheat Sheet*
• Dual IdP Cheat Sheet

View all 7

Reference Guides 6

• Silo Logs Reference Guide
• Authentic8 API Log Extraction Reference Scripts
• Language Translation Guide
• User Management API Reference Guide
• Log Extraction API Reference Guide

View all 6

SAML How-To Guides 2

• General Requirements Document for Identity Providers
• SSOEasy and A8 Silo Access Portal (SAP) Cheat Sheet

Deployment Guides 3

• Windows Client Install Instructions for Enterprise Customers
• Deploying Authentic8 Silo and Toolbox for Federal Customers
• Deploying Authentic8 Silo for the Enterprise

Secure Web Gateway Integration 3

• Secure Web Gateway Integration: Admin Guide
• Secure Web Gateway Integration: Process Pages
• Secure Web Gateway Integration: End User Guide

Tips and Tricks 52

• Machine Lock Control
• Log Encryption
• How To Download And Upload Files
• Print From Silo
• Browser Fingerprint Management

View all 52

FAQ 18

• How to Create a Toolbox Launcher
• Does Silo Support PAC Files?
• Where do I find my Silo client session log file?
• Silo Network Connection Requirements
• What Cookies Do You Store in Silo?

View all 18

Errors 10

• Error - "Did not receive file manifest reply from server"
• Error - Connection to Authentic8 was Interrupted
• Error - Failed to Create SSL Connection.
• Error - "Login Failed: Can't authenticate SSO Reason: No SAML Signature"
• Error - Collector Common Errors

View all 10

Release Notes 64

• Silo January 2025 Release
• Silo November 2024 Release
• Silo September 2024 Release
• Silo August 2024 2nd Release
• Silo August 2024 Release

View all 64

Announcements 19

• Maintenance Window Dec. 14, 2022 1:00 AM EST to 1:30 AM EST
• UPCOMING MAINTENANCE - Security Updates
• Fall - September Support News
• Summer - August Support News
• New Homepage Experience for Silo for Research

View all 19

Feature Releases 1

• Feature Information

Incident Reports 5

• ​2020-08-05 Connection Failure
• 2020-07-23 Unresponsive API Servers; High CPU Utilization
• 2020-07-24 Service Degradation for NYC Region
• 10-04-2019 ClamAV IR Report
• 2019-05-23/24 Silo SMS Delays

Compliance Information 1

• Authentic8_VPAT_2-4_Rev508

Security Advisories 3

• Security Misconfiguration on Silo Windows Client versions 2.9.13 & 2.9.14
• Determination of Silo non-susceptibility to the “Log4Shell” vulnerability.
• Authentic8 Security Advisory 20220323-1 - Okta LAPSUS$