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Knowledge base
Getting Started
Getting Started Articles
5
Import and Export Bookmarks in Silo
Cloud Secure Storage Document Access
Authentic8 Cloud Secure Storage
Egress Node Connection Types
Minimum System Requirements for Silo
Reference Guides
6
Log Extract API Reference (Legacy)
Silo Logs Reference Guide
Language Translation Guide
User Management API Reference Guide
Log Extraction API Reference Guide
View all 6
Deployment Guides
3
Windows Client Install Instructions for Enterprise Customers
Deploying Authentic8 Silo and Toolbox for Federal Customers
Deploying Authentic8 Silo for the Enterprise
Secure Web Gateway Integration
3
Secure Web Gateway Integration: Admin Guide
Secure Web Gateway Integration: Process Pages
Secure Web Gateway Integration: End User Guide
Policies
3
Ad Blocking Controls
Granular Admin Controls
Session Resume
Tips and Tricks
Tips and Tricks
46
A8 Cloud Storage Manager Enhancements (Legacy)
Active Directory Sync Tool Admin Tips
Authentic8 Silo Add-on(TA) for Splunk Enterprise - Installation Guide
Browser compatibility for accessing the web client
Browser Fingerprint Management
View all 46
FAQ
15
macOS Silo Client - Disable Auto-Update
How to Create a Toolbox Launcher
What Cookies Do You Store in Silo?
Data Transfer Policy - Copy/Paste
What are the supported Operating Systems?
View all 15
Network Connections
2
Silo Network Connection Requirements
Web Proxy PAC File Configuration
Productivity
1
Save as PDF with Download Policy Disabled
Integrations
SAML SSO
10
ADFS 4.0 with Authentic8 Silo Access Portal Cheat Sheet*
Dual IdP SAML SSO Configuration
Duo SAML SSO
General Requirements Document for Identity Providers
Google Workspace - SSO Configuration Guide
View all 10
User Provisioning
1
Active Directory Sync Tool
Silo Logging
0
Secure Web Gateway Integration
0
Troubleshooting
Errors
10
Error - Secure Browser may not have Displayed Properly
Error - Wfreerdp.exe has Stopped Working
Session(Idle) Timeout
Error - "Did not receive file manifest reply from server"
Error - Connection to Authentic8 was Interrupted
View all 10
Misc
1
Silo Installed Client Log File Locations
Announcements, Incident Reports, and Releases
Release Notes
64
Silo March 2025 Release
Silo February 2025 Release
Silo January 2025 Release
Silo November 2024 Release
Silo September 2024 Release
View all 64
Announcements
19
Maintenance Window Dec. 14, 2022 1:00 AM EST to 1:30 AM EST
UPCOMING MAINTENANCE - Security Updates
Fall - September Support News
Summer - August Support News
New Homepage Experience for Silo for Research
View all 19
Feature Releases
1
Feature Information
Incident Reports
5
2020-08-05 Connection Failure
2020-07-23 Unresponsive API Servers; High CPU Utilization
2020-07-24 Service Degradation for NYC Region
10-04-2019 ClamAV IR Report
2019-05-23/24 Silo SMS Delays
Compliance Information
1
Authentic8_VPAT_2.5_Rev508
Security Advisories
Security Advisories
3
Security Misconfiguration on Silo Windows Client versions 2.9.13 & 2.9.14
Determination of Silo non-susceptibility to the “Log4Shell” vulnerability.
Authentic8 Security Advisory 20220323-1 - Okta LAPSUS$