Incident - Service Degradation for New York City Region
On 07/24/2020 at 9:15 AM PT, Authentic8 received reports from two customers who were unable to connect to the service. Authentic8’s Site Reliability team began to investigate the reports.
On 07/24/2020 at 11:02 AM, Authentic8’s Site Reliability team fully resolved the name server configuration issue. All new connections to NYC app servers were successful.
Authentic8 has repaired the error in our infrastructure automation that allowed this misconfiguration and has implemented redundant monitoring to provide additional methods of assessing the server health. Improvements to the product are underway to further improve the health check tests to understand this condition and mark the server as unavailable if name resolution is not possible.
Please contact Support if you have any additional questions and/or require further information.