Incident - Connection Failure
08/05/2020 -- 05:44 AM PT: Authentic8’s Site Reliability team received multiple alerts for Silo app servers across multiple regions.
08/05/2020 -- 05:46 AM PT: Site Reliability team began investigating; confirmed connection failure to multiple services.
08/05/2020 -- 06:33 AM PT: Site Reliability team restored thick client service by rebuilding firewall rules.
08/05/2020 -- 07:02 AM PT: Site Reliability team restored web client service in most locations by rebuilding firewall rules. Our London and Tokyo locations experienced further service interruption.
08/05/2020 -- 08:00 AM PT: Site Reliability team restored services for ALL Silo server roles.
08/05/2020 -- 11:51 AM PT: Web Client endpoint was restored for London and Tokyo locations.