Introduction

This guideline goes over the steps of manually adding and deleting an account via the Silo Admin Console. Alternatives for Silo account provisioning are also available with our Active Directory Sync Tool, and via a manual CSV User Import



Adding Accounts


1. Launch the Silo Admin Console and click Manage under the Users & Orgs section




2. Click Add User





  • This will open the Create New User window




3. Enter the Account Details

  • First and Last Name 

  • Email Address 

  • Phone # (for 2FA SMS verification)

  • Username (email address strongly recommended)

  • Organization (org level the account gets added to)


4. Optional: Web Apps, Policies

  • Web Apps and Policies are automatically inherited from present or higher org levels





5. Click Finish 


6. A confirmation window (Success) will be displayed




Deleting Accounts


1.    Return to Manage under Users & Orgs




2.   From the User List, double-click or select the checkbox next to the account's name you wish to delete


   

3. Click the minus [ - ] button, then click Confirm under the Delete User? prompt

• Deleted accounts are permanently erased within 3 days





4. To purge the deleted accounts, navigate to the Deleted Users view under the Show All Users drop-down menu, then click Empty Trash
 

Please contact Support for any additional questions