Please review some of the recommendations below when you're unable to successfully launch a Silo session using the Web Client:
Clear Local Browser Cache
Clear your local browser's web cache then restart the browser application, and try again
- Google Chrome: https://support.google.com/chrome/answer/95589?co=GENIE.Platform%3DDesktop&hl=en
- Microsoft Edge: https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
- Safari: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
Incognito Mode
Try launching the Silo Web Client using the local browser's private browser mode
- Google Chrome: https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/browse-inprivate-in-microsoft-edge-cd2c9a48-0bc4-b98e-5e46-ac40c84e27e2
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
- Safari: https://support.apple.com/en-us/105028
Different Machine or Network
Consider using a different local machine other than the one your normally use. Also consider using a neutral Network environment (e.g., mobile hotspot) to help verify Silo connectivity
If the connection issue persists, please contact Authentic8's Support team with the following information:
• browser and browser versions affected
• estimated date/time of last successful Web Client launch
• is the issue isolated to one person, or is it affecting multiple people?
• if permitted, does access to the Silo Installed Client work?
• at what point does the Web Client fail to launch?
• please share any relevant screenshot(s) of the connection issue
Please contact Support for any additional questions