Please review some of the recommendations below when you're unable to successfully launch a Silo session using the Web Client:


Clear Local Browser Cache

Clear your local browser's web cache then restart the browser application, and try again


Incognito Mode
Try launching the Silo Web Client using the local browser's private browser mode


Different Machine or Network
Consider using a different local machine other than the one your normally use. Also consider using a neutral Network environment (e.g., mobile hotspot) to help verify Silo connectivity


If the connection issue persists, please contact Authentic8's Support team with the following information:


• browser and browser versions affected

• estimated date/time of last successful Web Client launch

• is the issue isolated to one person, or is it affecting multiple people?

• if permitted, does access to the Silo Installed Client work?

• at what point does the Web Client fail to launch?
• please share any relevant screenshot(s) of the connection issue




Please contact Support for any additional questions