The Export feature enable Silo Administrators to export account information into a .csv file format. The file export provides a list of current Silo accounts, which can be useful for general record-keeping, along with other administrative purposes



Steps

  1. Launch the Silo Admin Console then click Manage right below the USERS & ORGS section

  2. Click More in the upper-right area, and select Export Users

  3. Choose a folder destination of where you wish to save the file export
  4. Click Save to initiate the .csv file download

 


Export Fields and Descriptions

Field Name
Description
OrgnameOrganization Name
User NameUser Name (email)
Given NameFirst Name
SurnameLast Name
EmailEmail address
PhoneTelephone number (include area code)
ActiveTrue or False –Active is True generally most of the time. If Active is False, User is Suspended by the Admin.
Locked OutTrue or False – If True, it’s usually because users fail to enter their pin correctly multiple times. An admin can create a temporary password for a user in this statewithin the user details panel of the Admin Console.
is_deletedTrue or False – If True, this User will be deleted within 36 hours.
bypass_codeIf set, identifies the temporary, one-time-use password that can be used to complete the login process and set an user-created PIN



Important:

Authentic8 strongly recommends safeguarding the Silo accounts export list, because it may include temporary (one-time-use) passwords that associated with new Silo accounts, or accounts that are pending a PIN reset




Please contact Support for any additional questions