Authentic8 Support

Getting Started Articles 6

• Minimum System Requirements for Silo
• Import and Export Bookmarks in Silo
• Authentic8 Cloud Secure Storage
• Cloud Secure Storage Document Access
• Print from Silo

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IDP Cheat Sheets 7

• Dual IdP Cheat Sheet
• Okta with Authentic8 Silo Access Portal Cheat Sheet*
• G Suite IDP with Authentic8 Silo Access Portal Cheat Sheet
• Duo with Silo Access Portal Cheat Sheet
• Ping Identity Cheat Sheet

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Reference Guides 6

• Authentic8 API Log Extraction Reference Scripts
• User Management API Reference Guide
• Authentic8 API Reference Guide
• Silo Logs Reference Guide
• Language Translation Guide

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SAML How-To Guides 3

• General Requirements doc for Identity Providers
• SSOEasy and A8 Silo Access Portal (SAP) Cheat Sheet
• ADFS 4.0 with Authentic8 Silo Access Portal Cheat Sheet*

Deployment Guides 3

• Windows Client Install Instructions for Enterprise Customers
• Deploying Authentic8 Silo and Toolbox for Federal Customers
• Deploying Authentic8 Silo for the Enterprise

Secure Web Gateway Integration 3

• Secure Web Gateway Integration: Admin Guide
• Secure Web Gateway Integration: Process Pages
• Secure Web Gateway Integration: End User Guide

FAQ 22

• What are the supported operating systems?
• Where are Authentic8's Data Centers?
• What are the Differences between the Installed Client and Web Client?
• How to Create a Toolbox Launcher
• How do you Provision Web App Shortcuts?

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Compliance Information 1

• Authentic8_VPAT_2-4_Rev508

Tips and Tricks 49

• Web Client: accessing Silo from within the local browser, no client download required
• How to Install Splunk
• Web Access (URL Filtering)
• Browser Fingerprint Management
• SAML SSO for Silo Access

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Errors 11

• Error - Collector Common Errors
• Error Authentic8 Client Display Has Stopped Working on Windows
• Error - Failed to Create SSL Connection.
• Error - Session Timeout
• Error - Login Failed - Expired SAML Signature

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Release Notes 31

• Mac Client 3.12 Release Notes
• Gofer, Collector 1.1, HA and AC Release Notes
• Web Client 2.0 Release Notes
• Language Enhancement Release Notes
• Harvester 2.0/Collector Release

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Announcements 11

• macOS Silo Client ver 3.12 and Las Vegas Datacenter
• Don't Be Locked Out of Silo! Grace Period Ends April 1, 2021
• Maintenance Window Announcement - MARCH 30, 2021
• Web Client 2.0
• Important Feature Updates from Authentic8

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Feature Releases 1

• Feature Information

Incident Reports 5

• ​2020-08-05 Connection Failure
• 2020-07-23 Unresponsive API Servers; High CPU Utilization
• 2020-07-24 Service Degradation for NYC Region
• 10-04-2019 ClamAV IR Report
• 2019-05-23/24 Silo SMS Delays