Authentic8 Support

Getting Started Articles 5

• Print from Silo
• Data Transfer Policy - Copy/Paste
• Authentic8 Cloud Secure Storage
• Import and Export Bookmarks in Silo
• Cloud Secure Storage Document Access

IDP Cheat Sheets 6

• Okta with Authentic8 Silo Access Portal Cheat Sheet*
• OneLogin with Authentic8 Portal Cheat Sheet 2019*
• Azure AD with Authentic8 Silo Access Portal Cheat Sheet
• Ping Identity Cheat Sheet
• Duo with Silo Access Portal Cheat Sheet

See all 6 articles

Reference Guides 6

• Language Translation Guide
• Authentic8 API Reference Guide
• Authentic8 API Log Extraction Reference Scripts
• Silo Logs Reference Guide
• File Management API Reference Guide

See all 6 articles

SAML How-To Guides 3

• ADFS 4.0 with Authentic8 Silo Access Portal Cheat Sheet*
• SSOEasy and A8 Silo Access Portal (SAP) Cheat Sheet
• General Requirements doc for Identity Providers

Deployment Guides 3

• Deploying Authentic8 Silo for the Enterprise
• Deploying Authentic8 Silo and Toolbox for Federal Customers
• Windows Client Install Instructions for Enterprise Customers

Secure Web Gateway Integration 3

• Secure Web Gateway Integration: End User Guide
• Secure Web Gateway Integration: Admin Guide
• Secure Web Gateway Integration: Process Pages

FAQ 21

• How to Create a Toolbox Launcher
• Does Silo Support PAC Files?
• How to perform a clean un-install and re-install of the Silo client for Mac
• What Cookies Do You Store in Silo?
• Where are your egress nodes?

See all 21 articles

Compliance Information 1

• Section 508 Overview

Tips and Tricks 49

• Open a Web Page Directly in Silo
• How to Decrypt Encrypted Logs
• Web Access (URL Filtering)
• Active Directory Sync Tool Admin Tips
• Log Encryption

See all 49 articles

Errors 10

• Error - Failed to Create SSL Connection.
• Error - Session Timeout
• Error - Login Failed - Expired SAML Signature
• Error - "Login Failed: Can't authenticate SSO Reason: No SAML Signature"
• Windows Error - A8 Client Files are Missing or Corrupted

See all 10 articles

What's New? 4

• Web Client 2.0 Release Notes
• Language Enhancements Release Notes
• Harvester 2.0/Collector Release
• Windows 2.9.14

Announcements 6

• Important Feature Updates from Authentic8
• Authentic8 Client Version End of Life
• Platform Release 9-11-2020 Announcement
• Authentic8 End-of-life Notification for Java, Flash, and VLC Web Plugins
• Authentic8 Update: Removal of deprecated Firebug code from Silo for Research (Toolbox) on August 18, 2020

See all 6 articles

Client Release Notes 29

• Windows Client 2.8.1 Release Notes
• Windows Client 2.9.0 Release Notes
• Windows Client 2.9.3 Release Notes
• Windows Client 2.9.4 Release Notes
• Silo Browser's New Look and Feel

See all 29 articles

COVID-19 1

• Authentic8 Silo Remote Access

Feature Releases 1

• Feature Information

Incident Reports 5

• ​2020-08-05 Connection Failure
• 2020-07-24 Service Degradation for NYC Region
• 2020-07-23 Unresponsive API Servers; High CPU Utilization
• 10-04-2019 ClamAV IR Report
• 2019-05-23/24 Silo SMS Delays