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Knowledge base
Getting Started
Getting Started Articles
6
Egress Node Connection Types
Minimum System Requirements for Silo
Import and Export Bookmarks in Silo
Cloud Secure Storage Document Access
Enabling Silo for Safe Access New Experience
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IDP Cheat Sheets
7
Google Workspace - SSO Configuration Guide
OneLogin SSO Cheat Sheet
ADFS 4.0 with Authentic8 Silo Access Portal Cheat Sheet*
Okta with Authentic8 Silo Access Portal Cheat Sheet*
Dual IdP Cheat Sheet
View all 7
Reference Guides
6
Authentic8 API Log Extraction Reference Scripts
Silo Logs Reference Guide
Language Translation Guide
User Management API Reference Guide
Log Extraction API Reference Guide
View all 6
SAML How-To Guides
2
General Requirements Document for Identity Providers
SSOEasy and A8 Silo Access Portal (SAP) Cheat Sheet
Deployment Guides
3
Windows Client Install Instructions for Enterprise Customers
Deploying Authentic8 Silo and Toolbox for Federal Customers
Deploying Authentic8 Silo for the Enterprise
Secure Web Gateway Integration
3
Secure Web Gateway Integration: Admin Guide
Secure Web Gateway Integration: Process Pages
Secure Web Gateway Integration: End User Guide
Tips and Tricks
Compliance Information
1
Authentic8_VPAT_2-4_Rev508
Troubleshooting
Errors
12
Error - Connection to Authentic8 was Interrupted
Error - Failed to Create SSL Connection.
Error - "Login Failed: Can't authenticate SSO Reason: No SAML Signature"
Error - "Did not receive file manifest reply from server"
Error - Collector Common Errors
View all 12
Announcements, Incident Reports, and Releases
Release Notes
63
Silo November 2024 Release
Silo September 2024 Release
Silo August 2024 2nd Release
Silo August 2024 Release
Silo June 2024 Release
View all 63
Announcements
19
Maintenance Window Dec. 14, 2022 1:00 AM EST to 1:30 AM EST
UPCOMING MAINTENANCE - Security Updates
Fall - September Support News
Summer - August Support News
New Homepage Experience for Silo for Research
View all 19
Feature Releases
1
Feature Information
Incident Reports
5
2020-08-05 Connection Failure
2020-07-23 Unresponsive API Servers; High CPU Utilization
2020-07-24 Service Degradation for NYC Region
10-04-2019 ClamAV IR Report
2019-05-23/24 Silo SMS Delays
Internal Support Processes
FAQ
19
Does Silo Support PAC Files?
Where do I find my Silo client session log file?
Silo Network Connection Requirements
What Cookies Do You Store in Silo?
How to Create a Toolbox Launcher
View all 19
Tips and Tricks
53
Log Encryption
Browser Fingerprint Management
How to Reset a PIN/Password in Silo Admin Console
How to Find a Users Temporary Password
How to Configure a File Transfer in Silo Admin Console
View all 53
Security Advisories
Security Advisories
3
Security Misconfiguration on Silo Windows Client versions 2.9.13 & 2.9.14
Determination of Silo non-susceptibility to the “Log4Shell” vulnerability.
Authentic8 Security Advisory 20220323-1 - Okta LAPSUS$