Authentic8 Support

Getting Started Articles 6

• Supported Operating Systems
• Import and Export Bookmarks in Silo
• Cloud Secure Storage Document Access
• Authentic8 Cloud Secure Storage
• Egress Node Connection Types

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Reference Guides 6

• Log Extract API Reference (Legacy)
• Silo Logs Reference Guide
• Language Translation Guide
• User Management API Reference Guide
• Log Extraction API Reference Guide

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Deployment Guides 3

• Windows Client Install Instructions for Enterprise Customers
• Deploying Authentic8 Silo and Toolbox for Federal Customers
• Deploying Authentic8 Silo for the Enterprise

Secure Web Gateway Integration 0

Policies 5

• Browser Settings: Ad Blocking
• Login Message Policy
• Machine Lock Control
• Role-Based Admin Controls
• Session Resume

Tips and Tricks 43

• A8 Cloud Storage Manager Enhancements (Legacy)
• Authentic8 Silo Add-on(TA) for Splunk Enterprise - Installation Guide
• Browser compatibility for accessing the web client
• Browser Fingerprint Management
• Expanded Language and Keyboard Support

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FAQ 14

• macOS Silo Client - Disable Auto-Update
• How to Create a Toolbox Launcher
• What Cookies Do You Store in Silo?
• Data Transfer Policy - Copy/Paste
• Where are Authentic8's Data Centers?

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Network Connections 5

• Connection Error: Your Silo session was interrupted
• Error - Failed to Connect to Server: launch.authentic8.com:443, Socket Failure
• Error - Secure Browser may not have Displayed Properly
• Silo Network Connection Requirements
• Web Proxy PAC File Configuration

Productivity 1

• Save as PDF with Download Policy Disabled

SAML SSO 10

• ADFS 4.0 with Authentic8 Silo Access Portal Cheat Sheet*
• Dual IdP SAML SSO Configuration
• Duo SAML SSO
• General Requirements Document for Identity Providers
• Google Workspace - SSO Configuration Guide

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User Provisioning 1

• Active Directory Sync Tool

Silo Logging 0

Secure Web Gateway Integration 3

• Secure Web Gateway Integration: Admin Guide
• Secure Web Gateway Integration: Process Pages
• Secure Web Gateway Integration: End User Guide

Errors 6

• Session(Idle) Timeout
• Error - "Did not receive file manifest reply from server"
• Error - Failed to Create SSL Connection.
• Error - "Login Failed: Can't authenticate SSO Reason: No SAML Signature"
• Error - Collector Common Errors

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Misc 1

• Silo Installed Client Log File Locations

Silo Client 1

• Error: Wfreerdp.exe has stopped working

Release Notes 64

• Silo March 2025 Release
• Silo February 2025 Release
• Silo January 2025 Release
• Silo November 2024 Release
• Silo September 2024 Release

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Announcements 19

• Maintenance Window Dec. 14, 2022 1:00 AM EST to 1:30 AM EST
• UPCOMING MAINTENANCE - Security Updates
• Fall - September Support News
• Summer - August Support News
• New Homepage Experience for Silo for Research

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Feature Releases 1

• Feature Information

Incident Reports 5

• ​2020-08-05 Connection Failure
• 2020-07-23 Unresponsive API Servers; High CPU Utilization
• 2020-07-24 Service Degradation for NYC Region
• 10-04-2019 ClamAV IR Report
• 2019-05-23/24 Silo SMS Delays

Compliance Information 1

• Authentic8_VPAT_2.5_Rev508

Security Advisories 3

• Security Misconfiguration on Silo Windows Client versions 2.9.13 & 2.9.14
• Determination of Silo non-susceptibility to the “Log4Shell” vulnerability.
• Authentic8 Security Advisory 20220323-1 - Okta LAPSUS$