Authentic8 Support

FAQ 30

• Proxy Authentication Support
• Does Silo Support PAC Files?
• How to perform a clean un-install and re-install of the Silo client for Mac
• What Cookies Do You Store in Silo?
• Details About Firewall Rules Needed for Silo Access

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Getting Started 0

Feature Releases 1

• Feature Information

How-to 18

• Open a Web Page Directly in Silo
• Print from Silo
• Managing Organizations
• How to Download a File from Toolbox
• Message Bar Policy Configuration Options

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API and Log Extraction 7

• How to decrypt encrypted logs
• Log Encryption
• Authentic8 API Reference Guide
• Authentic8 API Log Extraction Reference Scripts
• Silo Logs Reference Guide

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Toolbox 4

• How To Create a Toolbox Launcher
• Where are your egress nodes?
• Browser Fingerprint Management
• Diffeo Plugin

Documentation 30

• Web Access (URL Filtering)
• Language Translation Guide
• Password Saving Control
• Clipboard Controls
• Machine Lock Control

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Compliance Information 1

• Section 508 Overview

Deployment Guides 2

• Deploying Authentic8 Silo for the Enterprise
• Deploying Authentic8 Silo and Toolbox for Federal Customers

Client Release Notes 15

• Windows Client 2.8.1 Release Notes
• Windows Client 2.9.0 Release Notes
• Windows Client 2.9.3 Release Notes
• Windows Client 2.9.4 Release Notes
• Windows Client 2.9.5 Release Notes

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Secure Web Gateway Integration 3

• Secure Web Gateway Integration: End User Guide
• Secure Web Gateway Integration: Admin Guide
• Secure Web Gateway Integration: Process Pages

Archived Documentation 0

Errors 13

• Error - Unable to Identify a Server Location for your Silo Session
• Error - Failed to Create SSL Connection. Socket Connected, but not Secured
• Error - While Loading Silo Secure Remote Browser, It Hangs
• Error - Permission Denied
• Error - Session Timeout

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Tips 1

• Active Directory Sync Tool Admin Tips

Incident Reports 7

• 2017-03-03 Upstream Provider IP Block Incident
• 2017-03-22 Machine Lock Issue
• 2017-08-03 Database Drive Lock
• 2017-08-17 Bluecoat Mis-Categorization Issue
• 2017-11-09 ADMIN_AUDIT Logs Issue

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