Authentic8 Support

Getting Started 8

• Cloud Secure Storage
• Firewall Rules for Silo Connections
• How to Add and Delete Silo Accounts
• Minimum System Requirements for Silo
• Silo Cloud Browser App (Progressive Web App)

View all 8

Reference Guides 0

Deployment Guides 11

• Deploying Authentic8 Silo for the Enterprise
• Deploying Authentic8 Silo and Toolbox for Federal Customers
• Silo Windows Client - Enterprise Installation
• How to Use the Registry to Update Proxy Settings
• Web Access (URL Filtering)

View all 11

Secure Web Gateway Integration 0

Policies 14

• Browser Settings: Ad Blocking
• Data Transfer Policy: Copy and Paste
• Export Users List
• How to Configure a File Transfer in Silo Admin Console
• How to Configure a File Upload/Download in Silo Admin Console

View all 14

Silo for Research 3

• Egress Node Connection Types
• Browser Fingerprint Management
• Expanded Language and Keyboard Support

Tips and Tricks 8

• How to View Silo Session History
• Malware Scanning
• Managing 2-Factor Authentication (2FA)
• Managing Organizations
• Managing User-Created Web Apps

View all 8

FAQ 9

• Having Trouble Signing In to Silo?
• Collector -- Access to New Egress Location
• How to Create a Toolbox Launcher
• How do you Provision Web App Shortcuts?
• How do I troubleshoot Silo Web Client not starting successfully?

View all 9

Network Connections 9

• Connection Error: Did not receive file manifest reply from server
• Connection Error: Failed to create SSL connection
• Connection Error: Your Silo session was interrupted
• Data Center Locations
• Error - Failed to Connect to Server: launch.authentic8.com:443, Socket Failure

View all 9

Productivity 12

• Cloud Secure Storage -- Document Access
• Cookie Persistence
• How to Set Up User Language Preference
• Import and Export Bookmarks in Silo
• Keyboard Differences -- Installed Client versus Web Client

View all 12

Admin Console 2

• Silo Admin Console: PIN Reset
• Silo Admin Console: Temporary Password

SAML SSO 11

• SAML SSO for Silo Access
• Okta with Authentic8 Silo Access Portal Cheat Sheet*
• ADFS 4.0 with Authentic8 Silo Access Portal Cheat Sheet*
• Duo SAML SSO
• OneLogin SA SSO Cheat Sheet

View all 11

User Provisioning 2

• Active Directory Sync Tool
• User Management API Reference Guide

Silo Logs 6

• Log Extract API Reference (Legacy)
• Silo Logs Reference Guide
• Log Extraction API Reference Guide
• Authentic8 Silo Add-on(TA) for Splunk Enterprise - Installation Guide
• Extracting and Decrypting Encrypted Logs

View all 6

Secure Web Gateway Integration 3

• Secure Web Gateway Integration: Admin Guide
• Secure Web Gateway Integration: Process Pages
• Secure Web Gateway Integration: End User Guide

Silo File API 1

• File Management API Reference Guide

Errors 2

• Client Error: Authentic8 Client Display Has Stopped Working
• Session(Idle) Timeout

Misc 1

• Silo Installed Client Log File Locations

Silo Client 1

• Error: Wfreerdp.exe has stopped working

Release Notes 66

• Silo June 2025 Release
• Silo May 2025 Release
• Silo March 2025 Release
• Silo February 2025 Release
• Silo January 2025 Release

View all 66

Announcements 20

• Silo for Research Extensions -- Management Security Program
• Maintenance Window Dec. 14, 2022 1:00 AM EST to 1:30 AM EST
• UPCOMING MAINTENANCE - Security Updates
• Fall - September Support News
• Summer - August Support News

View all 20

Feature Releases 1

• Feature Information

Incident Reports 5

• ​2020-08-05 Connection Failure
• 2020-07-23 Unresponsive API Servers; High CPU Utilization
• 2020-07-24 Service Degradation for NYC Region
• 10-04-2019 ClamAV IR Report
• 2019-05-23/24 Silo SMS Delays

Compliance Information 1

• Authentic8_VPAT_2.5_Rev508

Security Advisories 3

• Security Misconfiguration on Silo Windows Client versions 2.9.13 & 2.9.14
• Determination of Silo non-susceptibility to the “Log4Shell” vulnerability.
• Authentic8 Security Advisory 20220323-1 - Okta LAPSUS$