Authentic8 Support

Getting Started Articles 7

• Import and Export Bookmarks in Silo
• Cloud Secure Storage Document Access
• Enabling Silo for Safe Access New Experience
• Print from Silo Legacy
• Authentic8 Cloud Secure Storage

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IDP Cheat Sheets 8

• Azure AD Single Sign On Cheat Sheet
• OneLogin SSO Cheat Sheet
• ADFS 4.0 with Authentic8 Silo Access Portal Cheat Sheet*
• Okta with Authentic8 Silo Access Portal Cheat Sheet*
• Dual IdP Cheat Sheet

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Reference Guides 6

• File Management API Reference Guide
• Silo Logs Reference Guide
• User Management API Reference Guide
• Authentic8 API Log Extraction Reference Scripts
• Authentic8 API Reference Guide

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SAML How-To Guides 2

• General Requirements Document for Identity Providers
• SSOEasy and A8 Silo Access Portal (SAP) Cheat Sheet

Deployment Guides 3

• Windows Client Install Instructions for Enterprise Customers
• Deploying Authentic8 Silo and Toolbox for Federal Customers
• Deploying Authentic8 Silo for the Enterprise

Secure Web Gateway Integration 3

• Secure Web Gateway Integration: Admin Guide
• Secure Web Gateway Integration: Process Pages
• Secure Web Gateway Integration: End User Guide

FAQ 22

• How do you Provision Web App Shortcuts?
• Where are your egress nodes?
• Do I get access to Collector when a new egress is added to my Org?
• What are the Keyboard Differences between the Installed Client and Web Client?
• What are the supported Operating Systems?

View all 22

Compliance Information 1

• Authentic8_VPAT_2-4_Rev508

Tips and Tricks 52

• How to Download and Upload Files in Toolbox
• Video DownloadHelper Tool
• Smart Card: CAC and PIV Support
• Malware Scanning
• Screen Capture Tool

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Errors 12

• Error - Failed to Create SSL Connection.
• Error - "Login Failed: Can't authenticate SSO Reason: No SAML Signature"
• Error - "Did not receive file manifest reply from server"
• Error - Collector Common Errors
• Error Authentic8 Client Display Has Stopped Working on Windows

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Release Notes 45

• November Silo Release
• Windows Client 2.9.19 Release Notes
• Windows Client 2.9.18 Release Notes
• Silo for Safe Access New Experience General Availability
• Security Enhancement Release Notes

View all 45

Announcements 19

• Maintenance Window Dec. 14, 2022 1:00 AM EST to 1:30 AM EST
• UPCOMING MAINTENANCE - Security Updates
• Fall - September Support News
• Summer - August Support News
• New Homepage Experience for Silo for Research

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Feature Releases 1

• Feature Information

Incident Reports 5

• ​2020-08-05 Connection Failure
• 2020-07-23 Unresponsive API Servers; High CPU Utilization
• 2020-07-24 Service Degradation for NYC Region
• 10-04-2019 ClamAV IR Report
• 2019-05-23/24 Silo SMS Delays

Security Advisories 3

• Security Misconfiguration on Silo Windows Client versions 2.9.13 & 2.9.14
• Determination of Silo non-susceptibility to the “Log4Shell” vulnerability.
• Authentic8 Security Advisory 20220323-1 - Okta LAPSUS$