Authentic8 Support

General Information 1

• Authentic8 Silo Remote Access

What's New? 1

• Windows 2.9.14

Announcements 5

• Authentic8 Client Version End of Life
• Platform Release 9-11-2020 Announcement
• Authentic8 End-of-life Notification for Java, Flash, and VLC Web Plugins
• Authentic8 Update: Removal of deprecated Firebug code from Silo for Research (Toolbox) on August 18, 2020
• Silo App Incompatibility with the new iOS 14 update

FAQ 30

• Does Silo Support PAC Files?
• How to perform a clean un-install and re-install of the Silo client for Mac
• What Cookies Do You Store in Silo?
• Details About Firewall Rules Needed for Silo Access
• Does Silo Support OAuth?

See all 30 articles

Getting Started 0

Feature Releases 1

• Feature Information

How-to 22

• Open a Web Page Directly in Silo
• Print from Silo
• Managing Organizations
• How to Download and Upload Files in Toolbox
• Windows Client Install Instructions for Enterprise Customers

See all 22 articles

API and Log Extraction 8

• How to decrypt encrypted logs
• Log Encryption
• Authentic8 API Reference Guide
• Authentic8 API Log Extraction Reference Scripts
• Silo Logs Reference Guide

See all 8 articles

Toolbox 4

• Provisioning the Authentic8 Toolbox web app
• How To Create a Toolbox Launcher
• Where are your egress nodes?
• Browser Fingerprint Management

Documentation 30

• Web Access (URL Filtering)
• Language Translation Guide
• Password Saving Control
• Enabling Server Certificate Validation
• Clipboard Controls

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Compliance Information 1

• Section 508 Overview

SAML How-To Guides 4

• ADFS 4.0 with Authentic8 Silo Access Portal Cheat Sheet*
• SSOEasy and A8 Silo Access Portal (SAP) Cheat Sheet
• General Requirements doc for Identity Providers
• SAML Cheat Sheets moved to ldp Cheat Sheet Folder

Deployment Guides 2

• Deploying Authentic8 Silo for the Enterprise
• Deploying Authentic8 Silo and Toolbox for Federal Customers

Client Release Notes 27

• Windows Client 2.8.1 Release Notes
• Windows Client 2.9.0 Release Notes
• Windows Client 2.9.3 Release Notes
• Windows Client 2.9.4 Release Notes
• Silo Browser's New Look and Feel

See all 27 articles

Secure Web Gateway Integration 3

• Secure Web Gateway Integration: End User Guide
• Secure Web Gateway Integration: Admin Guide
• Secure Web Gateway Integration: Process Pages

Errors 13

• Error - Unable to Identify a Server Location for your Silo Session
• Error - Failed to Create SSL Connection. Socket Connected, but not Secured
• Error - While Loading Silo Secure Remote Browser, It Hangs
• Error - Permission Denied
• Error - Session Timeout

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Tips 2

• Active Directory Sync Tool Admin Tips
• Silo Windows Shortcuts

IDP Cheat Sheets 6

• Okta with Authentic8 Silo Access Portal Cheat Sheet*
• OneLogin with Authentic8 Portal Cheat Sheet 2019*
• Azure AD with Authentic8 Silo Access Portal Cheat Sheet
• Ping Identity Cheat Sheet
• Duo with Silo Access Portal Cheat Sheet

See all 6 articles

Incident Reports 5

• ​2020-08-05 Connection Failure
• 2020-07-24 Service Degradation for NYC Region
• 2020-07-23 Unresponsive API Servers; High CPU Utilization
• 10-04-2019 ClamAV IR Report
• 2019-05-23/24 Silo SMS Delays