Authentic8 Support

Tips and Tricks 9

• How to Manually Add/Delete Users
• How to View Silo Session History
• Malware Scanning
• Managing 2-Factor Authentication (2FA)
• Managing Organizations

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FAQ 9

• Having Trouble Signing In to Silo?
• Collector -- Access to New Egress Location
• How to Create a Toolbox Launcher
• How do you Provision Web App Shortcuts?
• How do I troubleshoot Silo Web Client not starting successfully?

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Network Connections 9

• Connection Error: Did not receive file manifest reply from server
• Connection Error: Failed to create SSL connection
• Connection Error: Your Silo session was interrupted
• Data Center Locations
• Error - Failed to Connect to Server: launch.authentic8.com:443, Socket Failure

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Productivity 12

• Cloud Secure Storage -- Document Access
• Cookie Persistence
• How to Set Up User Language Preference
• Import and Export Bookmarks in Silo
• Keyboard Differences -- Installed Client versus Web Client

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Admin Console 2

• Silo Admin Console: PIN Reset
• Silo Admin Console: Temporary Password