Introduction
The Silo platform automatically generates a temporary, one-time-use password for all new accounts during the account creation process. In order to access Silo, end-users will need to obtain a temporary password from their organization's Silo Administrator
Steps
- Launch the Silo Admin Console and click Manage under Users & Orgs
2. From the User List, double-click the Silo account in question, or select the checkbox next to the account's name
3. Copy the Temporary Password and securely share it with the end-user
Important
Authentic8 does not relay the Temporary Password via email. The organization's respective Silo Administrator is expected to provide the Temporary Password to the end-user in order to complete the PIN reset process
During the initial log in process, the end-user will be prompted to enter the temporary password when SAML SSO authentication is not configured or enabled. Shortly after the temporary password is accepted, the end-user will be able to create their own numeric PIN (4-16 digits), which will be used for subsequent authentication to Silo
Please contact Support for any additional questions