Errors

Solutions provided for Silo errors

Error - Unable to Identify a Server Location for your Silo Session
   Overview We recommend white-listing our IPs and App Servers to avoid the following connection errors. Error – Unable to identify a server loca...
Wed, Feb 14, 2018 at 2:02 PM
Error - Failed to Create SSL Connection. Socket Connected, but not Secured
Overview We recommend white-listing our IPs and App Servers to avoid the following connection errors. Error – Failed to create SSL connection. Soc...
Tue, May 8, 2018 at 8:24 AM
Error - While Loading Silo Secure Remote Browser, It Hangs
Overview Silo will “hang” on the “Loading Secure Remote Browser” page if an audio device is not responding. To remediate this issue, please disconnect ...
Mon, Mar 12, 2018 at 10:31 AM
Error - Permission Denied
Overview If you are receiving this error, it is because your organization has set policies within Silo only to allow access from corporate Silo accounts. P...
Mon, Mar 12, 2018 at 10:42 AM
Error - Session Timeout
Overview If you are receiving this error, it is because input in your Silo session was not detected within a certain period. If you are an individual u...
Mon, Mar 26, 2018 at 3:59 PM
Error - Login Failed - Expired SAML Signature
Overview If your organization uses SAML (Secure Assertion Markup Language) to authenticate your SSO (Single Sign-On), then a valid signature is required to...
Mon, Mar 26, 2018 at 4:14 PM
Error - "Login Failed: We cannot authenticate you using SSO Reason: No SAML Signature"
There are a couple reasons why you might see an error that says  "Login Failed: We cannot authenticate you using SSO Reason: No SAML Signature&q...
Wed, Apr 11, 2018 at 1:19 PM
Windows Error - A8 Client Files are Missing or Corrupted
Overview If you are receiving an error for Authentic8 client files being missing or corrupted it could mean that your organization is blocking certain...
Tue, May 1, 2018 at 1:23 PM
Error - Connection to Authentic8 was Interrupted
Overview This will happen if your connection is interrupted for any reason. We value connection integrity, so any little interruption in netwo...
Tue, May 1, 2018 at 1:31 PM
Error - Secure Browser may not have Displayed Properly
Overview There are several issues which can cause this error to occur. The most common is the local network on a machine is slow on startup and the...
Tue, May 1, 2018 at 2:00 PM