Errors

Solutions provided for Silo errors

Error - Connection to Authentic8 was Interrupted
Introduction   This will happen if your connection is interrupted for any reason. Your connection should automatically resume if you did not use C...
Thu, Dec 31, 2020 at 11:20 AM
Error - Failed to Create SSL Connection.
Error Message  If the A8 Launcher IPs are on an organization's allow list for network traffic but the App Servers are not, the following error me...
Mon, Nov 29, 2021 at 1:42 PM
Error - "Login Failed: Can't authenticate SSO Reason: No SAML Signature"
Error Message Introduction There are a couple reasons why you might see an error that says  "Login Failed: We cannot authenticate you ...
Thu, Oct 14, 2021 at 9:41 AM
Error - "Did not receive file manifest reply from server"
  The connection error "Did not receive file manifest reply from server" is commonly attributed to the customer's network environment. In som...
Tue, Oct 5, 2021 at 10:29 AM
Error - Collector Common Errors
                          Introduction Here are three common Collector errors. What does the “Unsupported URL for Video Download” error mean? If ...
Mon, Apr 5, 2021 at 12:45 PM
Error Authentic8 Client Display Has Stopped Working on Windows
Error Message Introduction This error message takes place when Silo's remote display stops unexpectedly. We recommend contacting our Sup...
Tue, Jan 5, 2021 at 3:26 PM
Error - Session Timeout
Error Message   Introduction If you are receiving this error, it is because input in your Silo session was not detected within a certain per...
Tue, Jan 5, 2021 at 3:21 PM
Error - Login Failed - Expired SAML Signature
Error Message Introduction If your organization uses SAML (Secure Assertion Markup Language) to authenticate your SSO (Single Sign-On), then a val...
Tue, Jan 5, 2021 at 3:20 PM
Error - Failed to Connect to Server: launch.authentic8.com:443, Socket Failure
 Error Message                  Introduction If you receive this error, it means you are not connected to the internet or your local network is not ...
Tue, Jan 5, 2021 at 3:17 PM
Error - Wfreerdp.exe has Stopped Working
Error Message                           Introduction The wfreerdp.exe is a process that manages Silo’s display content, which is established by a8c...
Tue, Jan 5, 2021 at 3:15 PM