Authentic8 Support

  The connection error "Did not receive file manifest reply from server" is commonly attributed to the customer's network environment. In som...

Introduction   This will happen if your connection is interrupted for any reason. Your connection should automatically resume if you did not use C...

Error Message  If the A8 Launcher IPs are on an organization's allow list for network traffic but the App Servers are not, the following error me...

Error Message Introduction There are a couple reasons why you might see an error that says  "Login Failed: We cannot authenticate you ...

                          Introduction Here are three common Collector errors. What does the “Unsupported URL for Video Download” error mean? If ...

Error Message   Introduction If you are receiving this error, it is because input in your Silo session was not detected within a certain per...

Error Message Introduction If your organization uses SAML (Secure Assertion Markup Language) to authenticate your SSO (Single Sign-On), then a val...

 Error Message                  Introduction If you receive this error, it means you are not connected to the internet or your local network is not ...

Error Message                           Introduction The wfreerdp.exe is a process that manages Silo’s display content, which is established by a8c...

Error Message     There are several issues that can cause this error to occur. The most common condition is when a machine on a local network is sl...