Authentic8 Support

   Overview We recommend white-listing our IPs and App Servers to avoid the following connection errors. Error – Unable to identify a server loca...

Overview We recommend white-listing our IPs and App Servers to avoid the following connection errors. Error – Failed to create SSL connection. Soc...

Overview Silo will “hang” on the “Loading Secure Remote Browser” page if an audio device is not responding. To remediate this issue, please disconnect ...

Overview If you are receiving this error, it is because your organization has set policies within Silo only to allow access from corporate Silo accounts. P...

Overview If you are receiving this error, it is because input in your Silo session was not detected within a certain period. If you are an individual u...

Overview If your organization uses SAML (Secure Assertion Markup Language) to authenticate your SSO (Single Sign-On), then a valid signature is required to...

There are a couple reasons why you might see an error that says  "Login Failed: We cannot authenticate you using SSO Reason: No SAML Signature&q...

Overview If you are receiving an error for Authentic8 client files being missing or corrupted it could mean that your organization is blocking certain...

Overview This will happen if your connection is interrupted for any reason. We value connection integrity, so any little interruption in netwo...

Overview There are several issues which can cause this error to occur. The most common is the local network on a machine is slow on startup and the...