Authentic8 Support

Getting Started 8

• Cloud Secure Storage
• Firewall Rules for Silo Connections
• How to Add and Delete Silo Accounts
• Minimum System Requirements for Silo
• Silo Cloud Browser App (Progressive Web App)

View all 8

Reference Guides 0

Deployment Guides 9

• Deploying Authentic8 Silo for the Enterprise
• Deploying Authentic8 Silo and Toolbox for Federal Customers
• Silo Windows Client - Enterprise Installation
• Web Access (URL Filtering)
• Server Certificate Validation (Certificate Pinning)

View all 9

Secure Web Gateway Integration 0

Policies 13

• Browser Settings: Ad Blocking
• Data Transfer -- File Upload/Download Policy
• Data Transfer Policy: Copy and Paste
• Idle Timeout -- Silo session has timed out
• Isolation Bypass Policy

View all 13

Silo for Research 3

• Egress Node Connection Types
• Browser Fingerprint Management
• Expanded Language and Keyboard Support

Tips and Tricks 4

• Managing 2-Factor Authentication (2FA)
• Managing User-Created Web Apps
• Silo Branding in Admin Console
• Smart Card: CAC and PIV Support

FAQ 5

• Having Trouble Signing In to Silo?
• Collector -- Access to New Egress Location
• How to Create a Toolbox Launcher
• How do you Provision Web App Shortcuts?
• How do I setup IWA on Windows?

Network Connections 14

• Connection Error: Did not receive file manifest reply from server
• Connection Error: Failed to create SSL connection
• Connection Error: Your Silo session was interrupted
• Data Center Locations
• Error - Failed to Connect to Server: launch.authentic8.com:443, Socket Failure

View all 14

Productivity 13

• Cloud Secure Storage -- Document Access
• Cookie Persistence
• Import and Export Bookmarks
• Keyboard Differences -- Installed Client versus Web Client
• Preferred Language Configuration

View all 13

Admin Console 4

• Export Silo Accounts List
• Managing Organization Structure
• Silo Admin Console: PIN Reset
• Silo Admin Console: Temporary Password

SAML SSO 12

• SAML SSO for Silo Access
• Okta with Authentic8 Silo Access Portal Cheat Sheet*
• ADFS 4.0 with Authentic8 Silo Access Portal Cheat Sheet*
• Duo SAML SSO
• OneLogin SA SSO Cheat Sheet

View all 12

User Provisioning 2

• Active Directory Sync Tool
• User Management API Reference Guide

Silo Logs 6

• Log Extract API Reference (Legacy)
• Silo Logs Reference Guide
• Log Extraction API Reference Guide
• Authentic8 Silo Add-on(TA) for Splunk Enterprise - Installation Guide
• Extracting and Decrypting Encrypted Logs

View all 6

Secure Web Gateway Integration 3

• Secure Web Gateway Integration: Admin Guide
• Secure Web Gateway Integration: Process Pages
• Secure Web Gateway Integration: End User Guide

Silo File API 1

• File Management API Reference Guide

Errors 1

• Client Error: Authentic8 Client Display Has Stopped Working

Misc 1

• Silo Installed Client Log File Locations

Silo Client 3

• Connection Error: Silo Web Client Doesn't Launch
• Error: Wfreerdp.exe has stopped working
• Uninstall Silo macOS Client

Release Notes 66

• Silo June 2025 Release
• Silo May 2025 Release
• Silo March 2025 Release
• Silo February 2025 Release
• Silo January 2025 Release

View all 66

Announcements 20

• Silo for Research Extensions -- Management Security Program
• Maintenance Window Dec. 14, 2022 1:00 AM EST to 1:30 AM EST
• UPCOMING MAINTENANCE - Security Updates
• Fall - September Support News
• Summer - August Support News

View all 20

Feature Releases 1

• Feature Information

Incident Reports 5

• ​2020-08-05 Connection Failure
• 2020-07-23 Unresponsive API Servers; High CPU Utilization
• 2020-07-24 Service Degradation for NYC Region
• 10-04-2019 ClamAV IR Report
• 2019-05-23/24 Silo SMS Delays

Compliance Information 1

• Authentic8_VPAT_2.5_Rev508

Security Advisories 3

• Security Misconfiguration on Silo Windows Client versions 2.9.13 & 2.9.14
• Determination of Silo non-susceptibility to the “Log4Shell” vulnerability.
• Authentic8 Security Advisory 20220323-1 - Okta LAPSUS$