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Knowledge base
Getting Started
Getting Started Articles
7
Enabling the Silo for Safe Access New Experience Beta
Minimum System Requirements for Silo
Import and Export Bookmarks in Silo
Authentic8 Cloud Secure Storage
Cloud Secure Storage Document Access
View all 7
IDP Cheat Sheets
8
ADFS 4.0 with Authentic8 Silo Access Portal Cheat Sheet*
Okta with Authentic8 Silo Access Portal Cheat Sheet*
Dual IdP Cheat Sheet
G Suite IDP with Authentic8 Silo Access Portal Cheat Sheet
Duo with Silo Access Portal Cheat Sheet
View all 8
Reference Guides
6
File Management API Reference Guide
Silo Logs Reference Guide
User Management API Reference Guide
Authentic8 API Log Extraction Reference Scripts
Authentic8 API Reference Guide
View all 6
SAML How-To Guides
2
General Requirements Document for Identity Providers
SSOEasy and A8 Silo Access Portal (SAP) Cheat Sheet
Deployment Guides
3
Windows Client Install Instructions for Enterprise Customers
Deploying Authentic8 Silo and Toolbox for Federal Customers
Deploying Authentic8 Silo for the Enterprise
Secure Web Gateway Integration
3
Secure Web Gateway Integration: Admin Guide
Secure Web Gateway Integration: Process Pages
Secure Web Gateway Integration: End User Guide
Tips and Tricks
FAQ
22
How to Create a Toolbox Launcher
Firewall Rules Needed for Silo Connections
What are the supported operating systems?
Where are Authentic8's Data Centers?
What are the Differences between the Installed Client and Web Client?
View all 22
Compliance Information
1
Authentic8_VPAT_2-4_Rev508
Tips and Tricks
52
Export Users List
How to Find a Users Temporary Password
Web Client: accessing Silo from within the local browser, no client download required
Session Health Monitor
Silo Windows Shortcuts
View all 52
Troubleshooting
Errors
12
Error - Failed to Create SSL Connection.
Error - "Login Failed: Can't authenticate SSO Reason: No SAML Signature"
Error - "Did not receive file manifest reply from server"
Error - Collector Common Errors
Error Authentic8 Client Display Has Stopped Working on Windows
View all 12
Announcements, Incident Reports, and Releases
Release Notes
40
Security Enhancement Release Notes
Silo for Safe Access New Experience Beta
Collector Visual Translation Release
Silo for Research Chromium General Availability
Windows Client 2.9.17 Release Notes
View all 40
Announcements
18
UPCOMING MAINTENANCE - Security Updates
Fall - September Support News
Summer - August Support News
New Homepage Experience for Silo for Research
Summer July Support News for Silo for Research Customers
View all 18
Feature Releases
1
Feature Information
Incident Reports
5
2020-08-05 Connection Failure
2020-07-23 Unresponsive API Servers; High CPU Utilization
2020-07-24 Service Degradation for NYC Region
10-04-2019 ClamAV IR Report
2019-05-23/24 Silo SMS Delays
Security Advisories
Security Advisories
3
Security Misconfiguration on Silo Windows Client versions 2.9.13 & 2.9.14
Determination of Silo non-susceptibility to the “Log4Shell” vulnerability.
Authentic8 Security Advisory 20220323-1 - Okta LAPSUS$