How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Getting Started Articles
Data Transfer Policy - Copy/Paste
Minimum System Requirements for Silo
Import and Export Bookmarks in Silo
Cloud Secure Storage Document Access
Enabling Silo for Safe Access New Experience
View all 7
IDP Cheat Sheets
Azure AD Single Sign On Cheat Sheet
OneLogin SSO Cheat Sheet
ADFS 4.0 with Authentic8 Silo Access Portal Cheat Sheet*
Okta with Authentic8 Silo Access Portal Cheat Sheet*
Dual IdP Cheat Sheet
View all 8
Silo Logs Reference Guide
File Management API Reference Guide
User Management API Reference Guide
Authentic8 API Log Extraction Reference Scripts
Authentic8 API Reference Guide
View all 6
SAML How-To Guides
General Requirements Document for Identity Providers
SSOEasy and A8 Silo Access Portal (SAP) Cheat Sheet
Windows Client Install Instructions for Enterprise Customers
Deploying Authentic8 Silo and Toolbox for Federal Customers
Deploying Authentic8 Silo for the Enterprise
Secure Web Gateway Integration
Secure Web Gateway Integration: Admin Guide
Secure Web Gateway Integration: Process Pages
Secure Web Gateway Integration: End User Guide
Tips and Tricks
Where are Authentic8's Data Centers?
What are the Keyboard Differences between the Installed Client and Web Client?
Firewall Rules Needed for Silo Connections
What are the supported Operating Systems?
How do you Provision Web App Shortcuts?
View all 22
Tips and Tricks
Expanded Language and Keyboard Support
Silo Keyboard Shortcuts
How to Download and Upload Files in Toolbox
SAML SSO for Silo Access
Log Download in Admin Console
View all 51
Error - Failed to Create SSL Connection.
Error - "Login Failed: Can't authenticate SSO Reason: No SAML Signature"
Error - "Did not receive file manifest reply from server"
Error - Collector Common Errors
Error Authentic8 Client Display Has Stopped Working on Windows
View all 12
Announcements, Incident Reports, and Releases
Silo October Release
Silo September Release
Silo August Release
Silo macOS Client 3.14
Silo July Release
View all 56
Maintenance Window Dec. 14, 2022 1:00 AM EST to 1:30 AM EST
UPCOMING MAINTENANCE - Security Updates
Fall - September Support News
Summer - August Support News
New Homepage Experience for Silo for Research
View all 19
2020-08-05 Connection Failure
2020-07-23 Unresponsive API Servers; High CPU Utilization
2020-07-24 Service Degradation for NYC Region
10-04-2019 ClamAV IR Report
2019-05-23/24 Silo SMS Delays
Security Misconfiguration on Silo Windows Client versions 2.9.13 & 2.9.14
Determination of Silo non-susceptibility to the “Log4Shell” vulnerability.
Authentic8 Security Advisory 20220323-1 - Okta LAPSUS$