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Knowledge base
Onboarding
Getting Started
6
Cloud Secure Storage
Firewall Rules for Silo Connections
Minimum System Requirements for Silo
Silo Network Connection Requirements
Supported Operating Systems
View all 6
Reference Guides
0
Deployment Guides
11
Deploying Authentic8 Silo for the Enterprise
Deploying Authentic8 Silo and Toolbox for Federal Customers
Windows Client Install Instructions for Enterprise Customers
How to Use the Registry to Update Proxy Settings
Web Access (URL Filtering)
View all 11
Secure Web Gateway Integration
0
Policies
14
Browser Settings: Ad Blocking
Data Transfer Policy: Copy and Paste
Export Users List
How to Configure a File Transfer in Silo Admin Console
How to Configure a File Upload/Download in Silo Admin Console
View all 14
Silo for Research
3
Egress Node Connection Types
Browser Fingerprint Management
Expanded Language and Keyboard Support
Tips and Tricks
Tips and Tricks
11
How To Download And Upload Files
How to Manually Add/Delete Users
How to View Silo Session History
Malware Scanning
Managing 2-Factor Authentication (2FA)
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FAQ
9
Having Trouble Signing In to Silo?
Collector -- Access to New Egress Location
How to Create a Toolbox Launcher
How do you Provision Web App Shortcuts?
How do I troubleshoot Silo Web Client not starting successfully?
View all 9
Network Connections
9
Connection Error: Did not receive file manifest reply from server
Connection Error: Failed to create SSL connection
Connection Error: Your Silo session was interrupted
Data Center Locations
Error - Failed to Connect to Server: launch.authentic8.com:443, Socket Failure
View all 9
Productivity
12
Cloud Secure Storage -- Document Access
Cookie Persistence
How to Set Up User Language Preference
Import and Export Bookmarks in Silo
Keyboard Differences -- Installed Client versus Web Client
View all 12
Admin Console
2
Silo Admin Console: PIN Reset
Silo Admin Console: Temporary Password
Integrations
SAML SSO
11
SAML SSO for Silo Access
Okta with Authentic8 Silo Access Portal Cheat Sheet*
ADFS 4.0 with Authentic8 Silo Access Portal Cheat Sheet*
Duo SAML SSO
OneLogin SA SSO Cheat Sheet
View all 11
User Provisioning
2
Active Directory Sync Tool
User Management API Reference Guide
Silo Logs
6
Log Extract API Reference (Legacy)
Silo Logs Reference Guide
Log Extraction API Reference Guide
Authentic8 Silo Add-on(TA) for Splunk Enterprise - Installation Guide
Extracting and Decrypting Encrypted Logs
View all 6
Secure Web Gateway Integration
3
Secure Web Gateway Integration: Admin Guide
Secure Web Gateway Integration: Process Pages
Secure Web Gateway Integration: End User Guide
Silo File API
1
File Management API Reference Guide
Troubleshooting
Errors
2
Client Error: Authentic8 Client Display Has Stopped Working
Session(Idle) Timeout
Misc
1
Silo Installed Client Log File Locations
Silo Client
1
Error: Wfreerdp.exe has stopped working
Announcements, Incident Reports, and Releases
Release Notes
65
Silo May 2025 Release
Silo March 2025 Release
Silo February 2025 Release
Silo January 2025 Release
Silo November 2024 Release
View all 65
Announcements
20
Silo for Research Extensions -- Management Security Program
Maintenance Window Dec. 14, 2022 1:00 AM EST to 1:30 AM EST
UPCOMING MAINTENANCE - Security Updates
Fall - September Support News
Summer - August Support News
View all 20
Feature Releases
1
Feature Information
Incident Reports
5
2020-08-05 Connection Failure
2020-07-23 Unresponsive API Servers; High CPU Utilization
2020-07-24 Service Degradation for NYC Region
10-04-2019 ClamAV IR Report
2019-05-23/24 Silo SMS Delays
Compliance Information
1
Authentic8_VPAT_2.5_Rev508
Security Advisories
Security Advisories
3
Security Misconfiguration on Silo Windows Client versions 2.9.13 & 2.9.14
Determination of Silo non-susceptibility to the “Log4Shell” vulnerability.
Authentic8 Security Advisory 20220323-1 - Okta LAPSUS$