Incident Reports

​2020-08-05 Connection Failure
     Incident - Connection Failure   Date August 5, 2020 Description Customers were unable to connect to Silo Duration Approximately 49 ...
Wed, Aug 12, 2020 at 12:19 PM
2020-07-24 Service Degradation for NYC Region
Incident - Service Degradation for New York City Region     Date July 24, 2020 Description Customers within the New York City region were ...
Wed, Aug 12, 2020 at 12:08 PM
2020-07-23 Unresponsive API Servers; High CPU Utilization
Incident - Unresponsive API Servers; High CPU Utilization   Date July 23, 2020 Description Customers were unable to establish new Silo sessions...
Wed, Aug 12, 2020 at 12:13 PM
10-04-2019 ClamAV IR Report
Date     October 4th, 2019 Description Customers in some regions unable to access Silo Duration 5 hours Affected components New Silo sessions were returning ...
Tue, Oct 8, 2019 at 2:05 PM
2019-05-23/24 Silo SMS Delays
Date May 23 and May 24, 2017 GMT Description Customers Using SMS OOB (Out Of Band/2FA) Did Not Receive Messages  Duration May 23 for 2 hours & ...
Wed, May 29, 2019 at 10:50 AM