Incident Reports

2017-03-03 Upstream Provider IP Block Incident
Date March 3, 2017 Description Certain customers unable to access the service Duration 55 hours Affected components Silo sessions r...
Mon, Dec 18, 2017 at 11:05 AM
2017-03-22 Machine Lock Issue
Date March 22, 2017 Description A subset of customers were unable to access Silo Duration Resolved 2 hours after first incident report ...
Thu, Mar 23, 2017 at 2:26 PM
2017-08-03 Database Drive Lock
Date August 3, 2017 Description Database Issues prevented users from accessing Silo Duration Resolved 30 minutes after first incident report...
Tue, Aug 15, 2017 at 8:29 AM
2017-08-17 Bluecoat Mis-Categorization Issue
Date August 17, 2017 Description Customers who use Bluecoat Proxies may not be able to access Silo Duration ~ 4 days Affected compone...
Mon, Aug 28, 2017 at 11:19 AM
2017-11-09 ADMIN_AUDIT Logs Issue
Date November 9, 2017 Description During internal testing a bug revealed an issue with log encryption Duration October 2016 - present A...
Fri, Nov 10, 2017 at 1:38 PM
2018-09-18 Internal API
Date September 18 2018 Description Customers unable to access the Authentic8 service Duration 32 minutes (14:14-14:46 UTC) Affected components Acces...
Thu, Sep 20, 2018 at 8:38 AM