There are several issues that can cause this error to occur. The most common condition is when a machine on a local network is slow to startup, and the condition times out, thus rendering this error. If you experience a slow network, switch to a wired connection and close bandwidth intensive programs.
There are other reasons that can cause this error, and if you believe that your network is not the issue, please contact Support@authentic8.com .
Please contact Support if you have any additional questions and/or require further information.