FAQ

Default solution folder, feel free to edit or delete it.

Having Trouble Signing In to Silo?
Introduction We've outlined some common solutions to help get you back on track with logging in to Silo. In most cases, your organization's Silo Ad...
Tue, May 20, 2025 at 7:24 AM
Collector -- Access to New Egress Location
  Question: A new egress location was added to my organization, will I get access to that in Collector? Answer: When a new egress location is added ...
Tue, May 20, 2025 at 6:31 AM
How to Create a Toolbox Launcher
Introduction Toolbox Launchers must be created from within the Admin Console. The Silo Admin must have Resource Provisioning permissions and the Org must b...
Thu, Dec 26, 2024 at 5:36 PM
How do you Provision Web App Shortcuts?
Q: How do you provision Web App Shortcuts? A:  Web App Shortcuts allow users to securely login to a web site in Silo without manually entering crede...
Thu, Aug 25, 2022 at 7:19 PM
How do I troubleshoot Silo Web Client not starting successfully?
Q:  How do I troubleshoot Silo Web Client not starting successfully? A:  The following steps will help you troubleshoot this issue. 1. Ensu...
Tue, Jan 5, 2021 at 4:04 PM
How to perform a clean un-install and re-install of the Silo client for Mac
Q:  How to perform a clean un-install and re-install of the Silo client for Mac A:  If Silo is not working as expected on your Mac you may need to perfo...
Tue, Jan 5, 2021 at 12:29 PM
How To Use Wireshark to Troubleshoot Connections
  Q:  How to Use Wireshark to Troubleshoot Connections A:  This document provides information on how to troubleshoot SIlo connections using Wireshar...
Thu, Dec 31, 2020 at 9:40 AM
How do I setup IWA on Windows?
Q:  How do I setup IWA on Windows A:  When your client machines are domain-joined and you want your SSO to be seamless, you need to use Integrated ...
Tue, Dec 29, 2020 at 12:24 PM
Understanding IP Address Geolocation
Summary This document summarizes Authentic8’s location policy controls, describes Authentic8 tools to verify locations, and discusses some of the challen...
Mon, Mar 2, 2020 at 9:57 AM