FAQ

Default solution folder, feel free to edit or delete it.

What are the supported operating systems?
Q:  What are the supported operating systems? A:  Below are the supported operating systems for using Authentic8: Windows 10 Win...
Thu, May 20, 2021 at 3:46 PM
Where are Authentic8's Data Centers?
Authentic8's Global Data Centers are hosted in the following locations: Asia Singapore     Seoul, Korea Tokyo, Japan Australia Sydney  Eu...
Tue, Apr 27, 2021 at 3:38 PM
What are the Differences between the Installed Client and Web Client?
Q:  What are the Differences between the Installed Client and Web Client? A:  This FAQ discusses the differences between Web Client and Installed Cl...
Tue, Apr 27, 2021 at 2:20 PM
How to Create a Toolbox Launcher
Q:  How to create a toolbox launcher A:  Toolbox Launchers must be created from the Admin Console.  The Admin must have at least Resource Provisionin...
Wed, Apr 7, 2021 at 2:33 PM
How do you Provision Web App Shortcuts?
Q: How do you provision Web App Shortcuts? A:  Web App Shortcuts allow users to securely login to a web site in Silo without manually entering crede...
Mon, Apr 5, 2021 at 2:10 PM
Do I get access to Collector when a new egress is added to my Org?
  Q:  A new egress was added to my organization, do I get access to that in Collector? A:  When a new egress is added to the list of available eg...
Mon, Apr 5, 2021 at 12:30 PM
Where are your egress nodes?
Q: Where are your egress nodes? A: Authentic8 provides several egress or exit nodes for Toolbox users to use.     Egress Nodes Locations: Afri...
Fri, Feb 5, 2021 at 4:08 PM
Firewall Rules Needed for Silo Connections
Q: What are the Firewall Rules for Silo Connections? A:  This document provides connection information, which might be needed to allow Silo to w...
Tue, Feb 2, 2021 at 11:00 AM
iOS Gesture Guide
Q: What are the iOS Gestures for Silo? A: For Authentic8 Silo iPad version 3.0 (released June 21, 2013): Two finger tap to show or hide the ...
Sun, Jan 10, 2021 at 1:36 AM
How do I troubleshoot Silo Web Client not starting successfully?
Q:  How do I troubleshoot Silo Web Client not starting successfully? A:  The following steps will help you troubleshoot this issue. 1. Ensu...
Tue, Jan 5, 2021 at 4:04 PM