FAQ

Default solution folder, feel free to edit or delete it.

Does Silo Support PAC Files?
What Is a PAC File? Proxy Auto-Configuration (PAC) is a method used by Web browsers to select a proxy for a given URL. The method for choosing a proxy ...
Thu, Mar 9, 2017 at 3:44 PM
How to perform a clean un-install and re-install of the Silo client for Mac
If Silo is not working as expected on your Mac you may need to perform a clean un-install and re-install of the client. Uninstall the client Click Fi...
Mon, Apr 6, 2020 at 10:55 AM
What Cookies Do You Store in Silo?
Q: What cookies do you store in Silo and in Toolbox?  A: The virtual Silo and Toolbox browsers behave like a traditional browsers while a given sessi...
Mon, Jul 18, 2016 at 2:33 PM
Details About Firewall Rules Needed for Silo Access
Overview This document provides connection information, which might be needed to allow Silo to work properly from behind a firewall.  If your network util...
Tue, Jul 7, 2020 at 5:36 AM
Does Silo Support OAuth?
Yes, Silo supports OAuth natively.  See below for more details. What is OAuth? OAuth provides client applications a secure delegated ac...
Mon, Aug 15, 2016 at 9:19 PM
Location/Regional base preference settings might not work as expected
For web sites that use/detect your location to provide customized settings or services, the location detected might be different than your home/originate ...
Mon, Jun 27, 2016 at 4:02 PM
What are the supported operating systems?
Below are the supported operating systems for using Authentic8: Windows 10 Windows 8.1 Mac 10.15 Mac 10.14 Mac 10.13 iPad iOS 12 Ub...
Tue, Jun 23, 2020 at 10:43 AM
Why can't I add any browser add-ons?
Installing New Browser Add-ons is Not Supported In order to provide the maximum security for our users, installing new browser add-ons is currently ...
Fri, Jul 28, 2017 at 3:16 PM
Can I change my authentication details?
Yes, you can edit your authentication details or you can select another method at any time using the steps below: Click on the gear icon at the end...
Mon, Jun 27, 2016 at 4:04 PM
PIN Reset and Suspended/Deleted Accounts
For PIN reset or (Suspended) account activation, please reach out to your organization’s Silo Administrator for general help. Due to Security and Privacy ...
Tue, Aug 25, 2020 at 1:42 PM