FAQ

Default solution folder, feel free to edit or delete it.

Where are Authentic8's Data Centers?
Authentic8's Global Data Centers are hosted in the following locations: Asia Singapore Seoul, Korea Tokyo, Japan Australia Sydney ...
Fri, Feb 23, 2024 at 7:17 AM
What are the Keyboard Differences between the Installed Client and Web Client?
Q: What are the Differences between the Installed Client and Web Client? A:  This FAQ discusses the differences between Web Client and Installed Cli...
Thu, Dec 21, 2023 at 3:33 PM
Firewall Rules Needed for Silo Connections
Overview If your environment uses a firewall to manage network traffic, you may need to implement an exception for ALL applicable entries. To ensure uninte...
Wed, Dec 13, 2023 at 10:46 AM
What are the supported Operating Systems?
Supported Operating Systems Microsoft Windows 11 Windows 10 Apple macOS 13 (Ventura) macOS 12 (Montery) macOS 11 (Big Sur) D...
Fri, Mar 24, 2023 at 9:12 AM
How do you Provision Web App Shortcuts?
Q: How do you provision Web App Shortcuts? A:  Web App Shortcuts allow users to securely login to a web site in Silo without manually entering crede...
Thu, Aug 25, 2022 at 7:19 PM
Where are your egress nodes?
Q: Where are your egress nodes? A: Authentic8 provides several egress or exit nodes for Toolbox users to use.     Egress Nodes Locations: Afri...
Thu, Aug 25, 2022 at 10:11 AM
Do I get access to Collector when a new egress is added to my Org?
  Q:  A new egress was added to my organization, do I get access to that in Collector? A:  When a new egress is added to the list of available eg...
Thu, Aug 25, 2022 at 9:37 AM
How to Create a Toolbox Launcher
Q:  How to create a toolbox launcher A:  Toolbox Launchers must be created from the Admin Console.  The Admin must have Resource Provisioning permiss...
Thu, Feb 10, 2022 at 7:55 AM
iOS Gesture Guide
Q: What are the iOS Gestures for Silo? A: For Authentic8 Silo iPad version 3.0 (released June 21, 2013): Two finger tap to show or hide the ...
Sun, Jan 10, 2021 at 1:36 AM
How do I troubleshoot Silo Web Client not starting successfully?
Q:  How do I troubleshoot Silo Web Client not starting successfully? A:  The following steps will help you troubleshoot this issue. 1. Ensu...
Tue, Jan 5, 2021 at 4:04 PM