FAQ

Default solution folder, feel free to edit or delete it.

macOS Silo Client - Disable Auto-Update
To turn off auto update with the macOS Silo client, you will need to modify the a8UpdateControl value Open Terminal, and enter the following commands: D...
Fri, Apr 18, 2025 at 10:20 AM
How to Create a Toolbox Launcher
Introduction Toolbox Launchers must be created from within the Admin Console. The Silo Admin must have Resource Provisioning permissions and the Org must b...
Thu, Dec 26, 2024 at 5:36 PM
What Cookies Do You Store in Silo?
What cookies do you store in Silo and in Toolbox?  Cookie handling in both Silo and Toolbox browser environments behave much like traditional web brow...
Thu, Nov 21, 2024 at 3:58 PM
Data Transfer Policy - Copy/Paste
                          Introduction It is possible for administrators to control if clipboard data can be passed between the users’ desktops and the S...
Wed, Mar 20, 2024 at 8:52 AM
Where are Authentic8's Data Centers?
Authentic8's Global Data Centers are hosted in the following locations: Asia Singapore Seoul, Korea Tokyo, Japan Australia Sydney ...
Fri, Feb 23, 2024 at 7:17 AM
What are the Keyboard Differences between the Installed Client and Web Client?
Q: What are the Differences between the Installed Client and Web Client? A:  This FAQ discusses the differences between Web Client and Installed Cli...
Thu, Dec 21, 2023 at 3:33 PM
Firewall Rules Needed for Silo Connections
Overview If your environment uses a firewall to manage network traffic, you may need to implement an exception for ALL applicable entries. To ensure uninte...
Wed, Dec 13, 2023 at 10:46 AM
How do you Provision Web App Shortcuts?
Q: How do you provision Web App Shortcuts? A:  Web App Shortcuts allow users to securely login to a web site in Silo without manually entering crede...
Thu, Aug 25, 2022 at 7:19 PM
Do I get access to Collector when a new egress is added to my Org?
  Q:  A new egress was added to my organization, do I get access to that in Collector? A:  When a new egress is added to the list of available eg...
Thu, Aug 25, 2022 at 9:37 AM
How do I troubleshoot Silo Web Client not starting successfully?
Q:  How do I troubleshoot Silo Web Client not starting successfully? A:  The following steps will help you troubleshoot this issue. 1. Ensu...
Tue, Jan 5, 2021 at 4:04 PM