This FAQ discusses the differences between Web Client and Installed Client keyboard functionality.
Characteristics of the Installed Client
Native IME Compatibility
The installed client is compatible with native operating system IMEs. Users can find instructions on how to set up their native IME compatibility through the link provided under More Information at the end of this document.
Virtual Keyboard Functionality
Full virtual keyboard functionality is available in the installed client. You may use the virtual to switch physical keyboard input (i.e. remapping the keyboard) and use the on-screen keyboard to type in different languages.
Languages such as Mandarin and Korean are not offered through the virtual on-screen keyboard settings. If you see a language that is not there and would like to see it supported, please email support@authentic8.com.
Physical Foreign Keyboard Compatibility
Physical foreign keyboards are fully supported. If you are having issues with a specific physical foreign keyboard please email support@authentic8.com.
Native IME Compatibility
The web client is compatible with native operating systems IMEs.The Web Client uses an IME widget pop up that displays on the left side of the window.
Press ctrl + alt + i in the web client to open the widget
Click on the widget Arrow to expand the input field to type in your glyph
Click Enter when you finish typing the glyphs, they will be transferred to the input field where you are focused. You need to click in the field you want the glyphs to appear before invoking the IME widget.
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Virtual Keyboard Functionality
Full virtual keyboard functionality is available in the installed client. You may use the virtual to switch physical keyboard input (i.e. remapping the keyboard) and use the on-screen keyboard to type in different languages.
Languages such as Mandarin and Korean are not offered through the virtual on-screen keyboard settings. If you see a language that is not there and would like to see it supported, please email support@authentic8.com.
Physical Foreign Keyboard Compatibility
We recommend changing the virtual keyboard settings to match the physical keyboard used. Please refer to the screenshot below for an example of how to change the virtual keyboard settings. Making a language change here will remap a user's keyboard settings.
The installed client provides a more robust support for physical foreign keyboards. The web client requires a user to change the virtual keyboard settings to allow for the functionality of physical foreign keyboards and supports native IMEs by using an IME widget. Both the web and installed clients allow for the full functionality of the virtual keyboard.
More Information
For more information about keyboards for either the installed client or the web client, please go to: https://support.authentic8.com/solution/articles/16000033237-expanded-language-and-keyboard-support or email support@authentic8.com to speak with a customer success representative.