Q: What are the Differences between the Installed Client and Web Client?



A:  This FAQ discusses the differences between Web Client and Installed Client keyboard functionality



Characteristics of the Installed Client


Native IME Compatibility

The installed client is compatible with native operating system IMEs. Users can find instructions on how to set up their native IME compatibility through the link provided under More Information at the end of this document.


Virtual Keyboard Functionality

Full virtual keyboard functionality is available in the installed client. You may use the virtual to switch physical keyboard input (i.e. re-mapping the keyboard) and use the on-screen keyboard to type in different languages.


Languages such as Mandarin and Korean are not offered through the virtual on-screen keyboard settings. If you see a language that is not there and would like to see it supported, please email support@authentic8.com.


Physical Foreign Keyboard Compatibility

Physical foreign keyboards are fully supported. If you are having issues with a specific physical foreign keyboard please email support@authentic8.com.



Characteristics of the Web Client 
         

Native IME Compatibility

The web client is compatible with native operating systems IMEs. The Web Client uses an IME widget pop up that displays on the top right corner of the window.


Shortcuts
  • To open widget within the Web Client: Ctrl + Shift + H
  • To toggle Keyboard User: Ctrl + Shift + Comma
  • To toggle Keyboard Visibility: Ctrl + Shift + Period


Virtual Keyboard Functionality

Full virtual keyboard functionality is available in the installed client. You may use the virtual to switch physical keyboard input (i.e. remapping the keyboard) and use the on-screen keyboard to type in different languages.


Languages such as Mandarin and Korean are not offered through the virtual on-screen keyboard settings. If you see a language that is not there and would like to see it supported, please email support@authentic8.com.


Physical Foreign Keyboard Compatibility

We recommend changing the virtual keyboard settings to match the physical keyboard used. Please refer to the screenshot below for an example of how to change the virtual keyboard settings. Making a language change here will remap a user's keyboard settings.



Summary of Functional and Capability Differences        
 
The installed client provides a more robust support for physical foreign keyboards. The web client requires a user to change the virtual keyboard settings to allow for the functionality of physical foreign keyboards and supports native IMEs by using an IME widget. Both the web and installed clients allow for the full functionality of the virtual keyboard.





keyboard_venn_diagram_new.png           
                             
                              
   

Additional Keyboard Information

 For more information about keyboards for either the installed client or the web client, please go to: https://support.authentic8.com/solution/articles/16000033237-expanded-language-and-keyboard-support 

              
         
 

Additional Notes  

Please contact Support if you have any additional questions and/or require further information.