We recommend white-listing our IPs and App Servers to avoid the following connection errors.

Error – Failed to create SSL connection. Socket connected, but not secured.

        If the A8 Launcher IPs are white-listed but the App Servers are not, the following error message appears.



    Solution: Whitelist the A8 IP’s. Click this link for a list of A8 IPs  Firewall Rules Needed for Silo Access


Note: If clients want to see what users are doing, they can leverage the A8 API. Please refer to the API Reference guide



Additional Information

Please contact Support if you have additional questions, or require further information about Silo.