Authentic8 Support

Error Message 

If the A8 Launcher IPs are on an organization's allow list for network traffic but the App Servers are not, the following error message appears.

Introduction

We recommend organizations implement an exception for all Authentic8 traffic to avoid the following connection errors.

Solution

This issue is most often caused by your local network administrator enforcing SSL inspection on your machine. Silo registers SSL inspection/decryption as a Man-In-The-Middle attack. Silo requires that an organization’s network administrator whitelist Authentic8 IP addresses for SSL Inspection.

You can find more details about this topic at: Details-about-firewall-rules-needed-for-silo-access . Please make sure all Authentic8 IPs on this support page are also whitelisted.

Additional Notes  

Please contact Support if you have any additional questions and/or require further information.