Error Message 


If the A8 Launcher IPs are white-listed but the App Servers are not, the following error message appears.

 


Introduction

We recommend white-listing our IPs and App Servers to avoid the following connection errors.


     

Solution

This issue is most often caused by your local network administrator enforcing SSL inspection on your machine. Silo registers SSL inspection/decryption as a Man-In-The-Middle attack. Silo requires that an organization’s network administrator whitelist Authentic8 IP addresses for SSL Inspection.


You can find more details about this topic at: Details-about-firewall-rules-needed-for-silo-access . Please make sure all Authentic8 IPs on this support page are also whitelisted.

 

 

Additional Notes  

Please contact Support if you have any additional questions and/or require further information.