Introduction

The Session Health Monitor (SHM) is a Silo feature, which gives the user the ability to view various performance metrics during a given session.  This can be used to help the Silo user identify performance issues when needed. The four metrics collected:

  1. Network Responsiveness - this is the measure of time for a packet to travel roundtrip from the client to the Silo datacenter.

  2. Data Loss Rate - this is the number of retransmitted packets

  3. Memory Utilization - client computer memory utilization

  4. CPU Utilization - client computer CPU utilization




The network responsiveness aka client-server roundtrip triggers the SHM icon to change color. This Network Responsiveness metric compares observed network responsiveness against defined thresholds:


  • Green (Good) = <75 milliseconds

  • Yellow (Average) = 76-200 milliseconds

  • Red (Poor) = 200+ milliseconds


Steps


    1. Click the SHM icon and the Silo Performance window displays.



2.  Click a metric to drill down to see the last five minutes of readings against the good/average/poor background. This example displays the Network Responsiveness metric. 


WinNetworkResponsiveness.PNG


3.  To submit diagnostic data and feedback, click the Report problem link located at the bottom right of window. 


Submit Feedback.png



NOTE: Not all platforms are equivalent. Windows collects all four metrics. Mac, Web Client, and iOS platforms only collect the Network Responsiveness metric.



Additional Notes  

Please contact Support if you have any additional questions and/or require further information.