This document walks an administrator through the steps of creating new user Silo accounts by importing a CSV file with user information via the Silo Admin Console. 

Other options for adding users are manually adding users or using Authentic8's Active Directory Tool. 

In order to use Silo, each end user must be defined in the Silo Admin Console and have their own account. For each user, an administrator must provide the values for the following fields:

  • Username (Should be the same as email address)

  • Email Address 

  • First and Last Name 

  • Phone # (Will be used for OTP authentication)

Using a CSV file, an administrator can bulk upload/import users to get a group of users set up with accounts. 

The CSV file contains the following fields: username, email, firstname, lastname, countrycode, phonenumber. For each user, all of the fields must be filled out and defined. For example:

Once the CSV file has been completed, the Silo Administrator will log in to the Silo Admin Console and go to the Users and Orgs section. On the top right of the page will be a More option and under the pull down will be an option for Import Users.  

Next, you will upload the CSV file by clicking the Browse option and locating the file. Once the file has been uploaded, click Next on the bottom right of the screen. 

The Silo Admin Console will display the CSV file and its content providing an opportunity to review the data before it is imported. After you have reviewed the data, click Import on the bottom right of the screen. 

A confirmation window will appear confirming that you want to add X users to the system. At this point, the import will occur and each row of data will be labeled a Success (Import of user has been successful) or Failed (import did not occur). 

Common reasons for Failed are incomplete user info in the CSV or user is already defined.

Here is a link to a CSV Template that can be filled out with your user information. 

Additional Notes  

Please contact Support if you have any additional questions and/or require further information.