This is a guideline for provisioning Silo accounts using a CSV file import within the Silo Admin Console. Other account provisioning options are available with Manual Provisioning and with the Active Directory Sync Tool


In order to use Silo, each end-user must be provisioned in the Silo Admin Console and have their own account. For each account, a Silo Administrator must provide the values for the following fields:


  • Username (same as email address recommended)

  • Email Address 

  • First and Last Name 

  • Phone # (for SMS 2FA verification)


Only a Silo Administrator with sufficient permissions can perform a bulk import a list of Silo accounts to be provisioned 


The CSV file contains the following fields: username, email, firstname, lastname, countrycode, phonenumber. For each user, all of the fields must be filled out and defined

For example:




Once the CSV file has been filled out, launch the Silo Admin Console and click Manage under the Users and Orgs section. Click More from the upper right section, and select Import Users from the drop down menu


Click Browse and select a CSV file to import, then click Next towards the bottom right corner



The Silo Admin Console will display the contents of the CSV file providing an opportunity to review the data prior to import. Click Import on the bottom right section to proceed with account provisioning


A confirmation window will appear confirming that you want to add X number of accounts to your organization. At this point, the import will occur and each row of data will be labeled a Success (Import of user has been successful) or Failed (import did not occur). 


Some of the common reasons for a failed import operation are incomplete account information, or when the account already exists (duplicate)


Here is a link to a CSV Template for reference, or please see file attachment



Please contact Support for any additional questions