Tips and Tricks

Documents that provide tips for Silo and Toolbox

How to use the Message Bar
Introduction The Message Bar provides the following information to users: Custom Message configured by the administrator Browser Location displays...
Wed, Dec 23, 2020 at 1:13 PM
Granular Admin Controls
Introduction Granular Admin Controls allow role-based Administrator privileges to be assigned to certain user accounts. This enables organizations to dist...
Wed, Dec 23, 2020 at 11:38 AM
Malware Scanning
                    Introduction This Silo feature scans files for malware before downloading to a user’s device. Files saved to Silo’s Cloud Storage will...
Wed, Dec 23, 2020 at 11:19 AM
How to Decrypt Encrypted Logs
Introduction Extracting and decrypting encrypted logs requires the open source SECCURE ECC public key encryption toolset under the GNU Lesser General Publ...
Tue, Dec 22, 2020 at 5:58 PM
Log Encryption
Introduction The Authentic8 Service collects certain log data in order to provide administrators with visibility into their users’ activities. Logged d...
Tue, Dec 22, 2020 at 3:35 PM
User Limits
Introduction The User Limits option allows Silo Administrators to set hard limits on the number of user accounts that may be added in the primary org, ...
Tue, Dec 22, 2020 at 2:29 PM
Quick Host
Introduction Silo's Quick Host functionality allows customers to connect to the quickest host connection available and not to one that is geographical...
Tue, Dec 22, 2020 at 1:59 PM
How to Update Payment Info or Cancel your Account
Introduction This article demonstrates how to update your payment information and cancel your account. Steps To update your credit card inform...
Tue, Dec 22, 2020 at 9:02 AM
Enabling Server Certificate Validation
Introduction Prior to Windows client version 2.9.13, access to the Silo service was restricted by certificate pinning. This meant that the client would val...
Mon, Dec 21, 2020 at 2:36 PM
Screen Capture Tool
Introduction The Screen Capture Tool provides screenshot functionality within Silo and Toolbox environments. Screen Capture Activation The Screen Capt...
Mon, Dec 21, 2020 at 1:24 PM