FAQ

Default solution folder, feel free to edit or delete it.

How To Use Wireshark to Troubleshoot Connections
  Summary This document provides information on how to troubleshoot SIlo connections using Wireshark to inspect packets. Prior to using this document, ple...
Mon, Jan 27, 2020 at 9:35 AM
Where are Authentic8's Data Centers?
Authentic8's Global Data Centers are hosted in the following locations: Asia Singapore     Seoul, Korea Tokyo, Japan Australia Sydney  Eu...
Wed, Mar 25, 2020 at 11:45 AM
Web App Shortcuts
Web App Shortcuts allow users to securely login to a web site in Silo without manually entering credentials each time. Administrators can create these...
Wed, Apr 17, 2019 at 3:12 PM
Minimum System Requirements for Silo
Minimum System Requirements for Silo   Processor Intel Core i3 Available Free Memory OS + 500 MB Hard Drive Space ...
Wed, Nov 30, 2016 at 3:07 PM
Two Factor Authentication
Audience: End users Two factor authentication or 2FA improves the security of your Silo account by requiring a second form of authentication before you ...
Thu, Apr 18, 2019 at 9:15 AM
Where do I find my Silo client session log file?
If you are having any issues connecting to Authentic8 with your Silo client your Authentic8 Support rep may ask for your client session log. Windows cli...
Tue, Mar 14, 2017 at 3:45 PM
How do I troubleshoot Silo Web Client not starting successfully?
1. Ensure you clear your cache, close your browser, start it again and then log into the web client again at https://a8silo.com/ Detailed instructions for e...
Fri, May 29, 2020 at 9:32 AM
What to Do if you Receive a Translation Error
Why you Receive the Error Our translation partner has a limit to the amount of translations per minute. What to Do If you receive this error...
Fri, Jan 18, 2019 at 12:33 PM
Toolbox DNS Info
Overview Authentic8 uses DynDNS and Google for domain queries. When a user, within Toolbox, visits a site, the site sees the HTTP/S request come from the r...
Thu, Mar 28, 2019 at 9:01 AM
How do I remove references to out-dated and/or un-installed clients?
Your Windows computer may keep references to the old version of the Authentic8 Silo client for Windows even after you have un-installed it and installed a n...
Tue, Apr 23, 2019 at 4:30 PM