FAQ

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Understanding IP Address Geolocation
Summary This document summarizes Authentic8’s location policy controls, describes Authentic8 tools to verify locations, and discusses some of the challen...
Mon, Mar 2, 2020 at 9:57 AM
How Do I disable Auto-updates on a Mac?
Q: How Do I Disable Auto-Updates on a Mac? A:  To turn off auto updates in the Mac client, you will want to disable the a8UpdateControl Prefe...
Tue, Dec 29, 2020 at 2:30 PM
How do I setup IWA on Windows?
Q:  How do I setup IWA on Windows A:  When your client machines are domain-joined and you want your SSO to be seamless, you need to use Integrated ...
Tue, Dec 29, 2020 at 12:24 PM
What are the minimum network requirements to use Silo and Toolbox?
Q: What are the minimum network requirements to use Silo and Toolbox? A:  Authentic8's service is delivered from five Google Compute Engine data...
Tue, Jan 5, 2021 at 12:01 PM
How do I set up IWA on a Mac?
When your client machines are domain-joined and you want your SSO to be seamless, you need to use Integrated Windows Authentication (IWA). IWA will only...
Thu, May 30, 2019 at 10:37 AM
How To Use Wireshark to Troubleshoot Connections
  Q:  How to Use Wireshark to Troubleshoot Connections A:  This document provides information on how to troubleshoot SIlo connections using Wireshar...
Thu, Dec 31, 2020 at 9:40 AM
Where are Authentic8's Data Centers?
Authentic8's Global Data Centers are hosted in the following locations: Asia Singapore     Seoul, Korea Tokyo, Japan Australia Sydney  Eu...
Wed, Mar 25, 2020 at 11:45 AM
How do you Provision Web App Shortcuts?
Q: How do you provision Web App Shortcuts? A:  Web App Shortcuts allow users to securely login to a web site in Silo without manually entering crede...
Mon, Apr 5, 2021 at 2:10 PM
Where do I find my Silo client session log file?
Q:  Where do I find my Silo client session log file? A:  If you are having any issues connecting to Authentic8 with your Silo client your Authentic8 ...
Tue, Dec 22, 2020 at 9:14 AM
How do I troubleshoot Silo Web Client not starting successfully?
Q:  How do I troubleshoot Silo Web Client not starting successfully? A:  The following steps will help you troubleshoot this issue. 1. Ensu...
Tue, Jan 5, 2021 at 4:04 PM