FAQ

Default solution folder, feel free to edit or delete it.

How do I setup IWA on Windows?
Q:  How do I setup IWA on Windows A:  When your client machines are domain-joined and you want your SSO to be seamless, you need to use Integrated ...
Tue, Dec 29, 2020 at 12:24 PM
What are the minimum network requirements to use Silo and Toolbox?
Q: What are the minimum network requirements to use Silo and Toolbox? A:  Authentic8's service is delivered from five Google Compute Engine data...
Tue, Jan 5, 2021 at 12:01 PM
How do I set up IWA on a Mac?
When your client machines are domain-joined and you want your SSO to be seamless, you need to use Integrated Windows Authentication (IWA). IWA will only...
Thu, May 30, 2019 at 10:37 AM
How To Use Wireshark to Troubleshoot Connections
  Q:  How to Use Wireshark to Troubleshoot Connections A:  This document provides information on how to troubleshoot SIlo connections using Wireshar...
Thu, Dec 31, 2020 at 9:40 AM
Where are Authentic8's Data Centers?
Authentic8's Global Data Centers are hosted in the following locations: Asia Singapore     Seoul, Korea Tokyo, Japan Australia Sydney  Eu...
Wed, Mar 25, 2020 at 11:45 AM
Web App Shortcuts
Web App Shortcuts allow users to securely login to a web site in Silo without manually entering credentials each time. Administrators can create these...
Wed, Apr 17, 2019 at 3:12 PM
Where do I find my Silo client session log file?
Q:  Where do I find my Silo client session log file? A:  If you are having any issues connecting to Authentic8 with your Silo client your Authentic8 ...
Tue, Dec 22, 2020 at 9:14 AM
How do I troubleshoot Silo Web Client not starting successfully?
Q:  How do I troubleshoot Silo Web Client not starting successfully? A:  The following steps will help you troubleshoot this issue. 1. Ensu...
Tue, Jan 5, 2021 at 4:04 PM
How do I remove references to out-dated and/or un-installed clients?
Your Windows computer may keep references to the old version of the Authentic8 Silo client for Windows even after you have un-installed it and installed a n...
Tue, Apr 23, 2019 at 4:30 PM