FAQ

Default solution folder, feel free to edit or delete it.

How can I reset my account if I forget my authentication/credential details?
If you need to have your account reset, please contact your internal help desk (if you are a corporate customer) or contact Support for assistance.  ...
Mon, Jul 18, 2016 at 2:41 PM
How do I Install and run Silo on Linux?
Authentic8 supports Silo on Ubuntu 32bit architecture. We provide instructions for 64bit architecture as well, but it is not explicitly supported.   Detail...
Wed, Aug 15, 2018 at 11:14 AM
iOS Gesture Guide
For Authentic8 Silo iPad version 3.0 (released June 21, 2013): Two finger tap to show or hide the keyboard  Two finger swipe for page mani...
Mon, Jun 27, 2016 at 4:14 PM
How Do I Test Connections To Other Silo Environments?
Summary This document provides instructions on how to test connections to any of the load balancer IPs listed in the Details About Firewall Rules Needed ...
Thu, Sep 20, 2018 at 8:17 AM
Understanding IP Address Geolocation
Summary This document summarizes Authentic8’s location policy controls, describes Authentic8 tools to verify locations, and discusses some of the challen...
Thu, Apr 18, 2019 at 9:16 AM
How Do I disable Auto-updates on a Mac?
To turn off auto updates in the Mac client, you will want to disable the a8UpdateControl Preference Key.   To Disable: In the terminal, type: defaul...
Thu, Jul 21, 2016 at 4:03 PM
How to Manage User-Created Web Apps?
Instead of navigating to the website and waiting for us to prompt you to save your credentials you can manually create a User-Created Web App with these i...
Wed, Dec 20, 2017 at 1:34 PM
How do I setup IWA on Windows?
When your client machines are domain-joined and you want your SSO to be seamless, you need to use Integrated Windows Authentication (IWA). IWA will ...
Mon, May 8, 2017 at 1:26 PM
What are the minimum network requirements to use Silo and Toolbox?
Authentic8's service is delivered from five Google Compute Engine data centers located around the world.  Google leverages more the 70 global net...
Tue, Oct 18, 2016 at 5:05 PM
How do I set up IWA on a Mac?
When your client machines are domain-joined and you want your SSO to be seamless, you need to use Integrated Windows Authentication (IWA). IWA will only...
Thu, May 30, 2019 at 10:37 AM