Introduction
Only a Silo Administrator has the ability to reset a user's PIN. If you're unsure of who the Administrator is, we recommend contacting your Help Desk team for assistance.
Steps
1. Open the Admin Console
2. Under Users & Orgs section, click the Manage button
3. From the User List, select the checkbox next to the user’s name
4. Click the More drop-down arrow, select Reset Password from the list
5. The Reset User? confirmation window displays, click Confirm
6. Select the user again from the User List and double-click, the Details window displays
7. Copy the Temporary Password and provide this temporary password to the user.
Additional Details
After resetting the user's PIN and providing them with a temporary password, instruct the user to log in. They will need to complete a series of prompts before setting up their own PIN. Once the user has successfully logged in, the reset process will be complete.
If you are an individual license user experiencing issues with your PIN, then please contact Support for further assistance.