Please read the following before continuing with the instructions.


Customers have observed increased difficulties downloading video content that is hosted on third party web sites.

Authentic8 provides access to the Video DownloadHelper browser extension within Toolbox as a tool for analysts to download video content from various web resources.

Video DownloadHelper is a widely-deployed extension for this purpose, and as implemented on our platform, supports downloading a range of common video formats, including MP4, WEBM and AVI. Some websites separate the audio and video content into independent files, which must then be processed and reconstituted into a single video. Converting these separate streams to downloadable formats requires purpose-built, dedicated post-processing infrastructure, and we have not supported this reconstitution capability due to its negative impact on the user’s browsing experience.

Investigation into the sites that stopped working indicates that they have switched their streaming technologies and now separate out audio and video channels. The adverse performance effects of running such post-processing on our browser infrastructure imply the need for alternative video collection methods.

Please reach out to Authenitc8 Support for additional assistance.


The Video DownloadHelper Tool provides ToolBox users the functionality to download videos from supported sites, depending on user-based options and settings.

The primary purpose of this page is to provide a basic introduction to the Video DownloadHelper Tool and its use. This tool has additional features, please see the resource site link below.

Video Download Helper Activation

The video downloading tool is activated by selecting the Video DownloadHelper icon near the center of the ToolBox navbar.   



When available video content is found on the page, the DownloadHelper Icon will become colorized.

No Video Content

On pages where video content is not automatically found, select the "Analyze page" button can assist in finding video content.  Additionally, playing the video you would like to download can assist the tool in capturing the content.

Video Selection and Downloading

Click the Down Arrow under the Video title and the Storage Manager opens or click the Right Arrow button to open the following menu:

Storage Manager

When downloading a video, the Storage Manager opens to complete the save process. From the Storage Manager choose the location where you would like to save the download.

Video Converter 

IMPORTANT: This functionality does not work. The download/conversion process hangs when saving to Storage Manager.

Note: Please see DownloadHelper Support for additional information.

The Options Menu

Here is the Options Menu along with a brief explanation of its features and functionality.


 About - Generates a pop-up that gives feature information relating to functionality, support and troubleshooting. 

 Supported Sites - Provides a list of sites that Video DownloadHelper supports.

    Analyze page - Allows for page analysis to be more productive in downloading.

 Convert local files - Allows for video file conversion processes.

Note: This feature is unsupported.
Start capturing the browsing session.

Note: Please see DownloadHelper Support for additional information.

Note: This feature is unsupported.
Clear hits
Settings - Takes you to a customized settings page, which enables the user to get the most out of Video DownloadHelper.

Note: Please see DownloadHelper Support for additional information.


DownloadHelper Support

Additional Notes  

Please contact Support if you have any additional questions and/or require further information.