Errors

Solutions provided for Silo errors

Error - "Login Failed: Can't authenticate SSO Reason: No SAML Signature"
Error Message Introduction There are a couple reasons why you might see an error that says  "Login Failed: We cannot authenticate you ...
Thu, Oct 14, 2021 at 9:41 AM
Error - "Did not receive file manifest reply from server"
  The connection error "Did not receive file manifest reply from server" is commonly attributed to the customer's network environment. In so...
Tue, Oct 5, 2021 at 10:29 AM
Error - Collector Common Errors
                          Introduction Here are three common Collector errors. What does the “Unsupported URL for Video Download” error mean? If ...
Mon, Apr 5, 2021 at 12:45 PM
Error Authentic8 Client Display Has Stopped Working on Windows
Error Message Introduction This error message takes place when Silo's remote display stops unexpectedly. We recommend contacting our Su...
Tue, Jan 5, 2021 at 3:26 PM
Error - Failed to Create SSL Connection.
Error Message  If the A8 Launcher IPs are white-listed but the App Servers are not, the following error message appears.   Introduction We re...
Tue, Jan 5, 2021 at 3:25 PM
Error - Session Timeout
Error Message   Introduction If you are receiving this error, it is because input in your Silo session was not detected within a certain per...
Tue, Jan 5, 2021 at 3:21 PM
Error - Login Failed - Expired SAML Signature
Error Message Introduction If your organization uses SAML (Secure Assertion Markup Language) to authenticate your SSO (Single Sign-On), then a val...
Tue, Jan 5, 2021 at 3:20 PM
Error - Failed to Connect to Server: launch.authentic8.com:443, Socket Failure
 Error Message                  Introduction If you receive this error, it means you are not connected to the internet or your local network is not ...
Tue, Jan 5, 2021 at 3:17 PM
Error - Wfreerdp.exe has Stopped Working
Error Message                           Introduction The wfreerdp.exe is a process that manages Silo’s display content, which is established by a8c...
Tue, Jan 5, 2021 at 3:15 PM
Error - Secure Browser may not have Displayed Properly
Error Message     There are several issues that can cause this error to occur. The most common condition is when a machine on a local network is sl...
Tue, Jan 5, 2021 at 3:14 PM