Q:  How to perform a clean un-install and re-install of the Silo client for Mac

A:  If Silo is not working as expected on your Mac you may need to perform an uninstall and reinstall of the client.  Follow the steps listed below.

Uninstall the client

  1. Click Finder
  2. Click Applications
  3. Drag the Authentic8 client to the Trash

Remove Silo UserDefaults via Terminal

Run this command in Terminal "defaults remove com.authentic8.launcher"

Remove Silo log files via Terminal

Run this command in Terminal "rm ~/Library/Logs/com.authentic8.launcher*"

Reinstall the client

  1. Download the latest client from https://www.authentic8.com/download-silo/
  2. Double-click on the Download to run it
  3. Drag the Authentic8 icon to the Applications folder

Additional Notes 

Please contact us if you are still having issues after performing the steps above or if you have any problems completing the steps above at Support .