Authentic8 Support

Introduction

Silo can now be launched directly via a local browser, without the need for a native client to be installed. This document is to serve as a general guide for launching Silo via a local browser.

Browser Compatibility

The following table details the browser compatibility for Silo’s web browser access (1)

Browser Support Model 
The ability to launch Silo from a local browser is expected to work with most modern HTML5 compatible browsers on the supported platforms detailed above.  Authentic8 officially tests using the latest stable versions of the supported browsers and stops testing prior versions.

Specific Requirements

Launching Silo from a local browser has the following specific requirements.  

     1. A 64-bit OS and 64-Bit browsers are highly recommended.

2. WebGL is required to be on.

 Note:   Please see this support page for additional information on enabling and troubleshooting WebGL.

3. Javascript must be allowed.
4. Pop-up blockers need to be disabled.

5. If using Safari you may need to enable the audio.

6. SSL decryption must be disabled. Details About Firewall Rules Needed for Silo Access.

Known Issues

*Edge 44 - Uploading a large file can end a session abruptly

● Print functionality does not work in Web Client when used on Firefox.
● Mouse wheel scroll may be sluggish in Web Client when used on Firefox.

Local System Data Exchange

To copy and paste within Silo use the standard Ctrl + C to copy and Ctrl + V to paste for Windows and Cmd + C for copy and Cmd + V to paste for Mac OS.

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However, when you need to copy data out of Silo, like to your computer or a Toolbox session, you will need to approve this action.

Why? 

It is because Silo is a cloud-based browser and as such, you need to give permission to pass this data to your local clipboard.

Therefore, please follow these steps to copy data out of Silo:

1.    Use the context menu or Ctrl + C or Cmd + C.  A pop-up should appear when the web client tries to place the new clipboard context into the local clipboard. 

2.    Click OK.

Note: The pop-up is non-modal, so you can ignore it. 

How to Paste into Silo

• To paste into Silo, you must use Ctrl + V or Cmd + V. The context menu in Silo will not work

Note: The context menu in Silo can be used if you are repeating a paste.

Known Issue: The copy and paste function within Silo can clear the local clipboard. Even if you don’t click OK, a space character will be put in local clipboard and replace whatever was there before.

How to Print from Silo

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Click to read article

Download Files from Silo

When downloading files in Silo, Silo follows the steps that are configured for the local browser. 

For example, if you access Silo using Edge and choose to download from a website, follow these steps:

1. Select the web page you want to download.

2. Click the Silo menu and select Save as a PDF from the menu

3. The Silo Storage manager opens, select My Computer. The download begins.

4. At the bottom of the browser, a pop-up appears. Click the Save button or click the up caret to select Save As.

Upload Files to Silo

Providing you have permission to upload a file from your device, follow these steps:

1. From the Silo main menu, click the Storage button
2. Click the Upload button
3. Select the file and click Open. 

The file uploads and a pop-up message appears.

        IME - input Method Editor- IME can be invoked via a hotkey: ctrl + alt + i  (same for all OSes)

Other Keyboard Shortcuts for Web Client  (same for all OSes)

• alt + r - Reloads page

• alt + t - Opens new tab
• alt + w/ctrl + w - Closes the tab (web client both Mac and Windows)

• alt + p - For printing in few older versions of Edge but with tested version it's ctrl + p
  

  
  

Session Resume

If the network becomes disabled, the web client will attempt to resume the session. The following screenshots are examples of how session resume looks like while reconnecting.

SAML SSO

When you click "Launch Silo", you will see this window appear.

User can click the radio button, "Use Single Sign-On (SSO)," add the organization's Silo Vanity URL, and use SAML via web client.

URL
Here is the URL to be used for launching Silo from a local browser: https://a8silo.com

Additional Notes  

Please contact Support if you have any additional questions and/or require further information.