SAML Auth Failure

Login Failed: We cannot authenticate you using SSO
Reason: No SAML Signature



Below are some of the reasons why you might experience this SAML SSO error:


• Misconfiguration with the Identity Provider's (IdP) Sign SAML Authentication Setting

Please refer to your SAML SSO configuration to enforce either Sign SAML assertion, Sign SAML response, or both

More information is available in our general SAML SSO guideline



• The computer clock is more than five seconds out of sync with the atomic clock


Ensure that your computer clock is properly synchronized with your Identity Provider's (IdP0 server clock, and the server clock is synchronized with a reliable NTP server

Please refer to https://support.ntp.org/Servers/NTPPoolServers for more information.

 



Please contact Support for any additional questions