Authentic8 Support

Overview

This document provides connection information which might be needed to allow Silo to work properly from behind a firewall.  If your network utilizes a firewall to limit outbound traffic you may need to whitelist our IP ranges. Alternatively, you may simply whitelist the hostnames listed below.

IPs

Please make sure to allow access to TCP port 443 to the following list of IPs.

Launcher IPs:

USA
54.225.143.10
54.244.220.33

Load Balancer IPs:

Australia

Sydney

13.54.16.216*

USA

New York. NY

209.190.185.178*

Ashburn, VA

104.196.50.57
104.196.45.238

Council Bluffs, IA

Host Names

Launcher Host
launch.authentic8.com

(A Records are)
launch-east-113.authentic8.com
launch-west-111.authentic8.com

Load Balancer Host Names
104.197.151.226 app-gce-central-lb1.authentic8.com
8.34.212.21 app-gce-central-lb2.authentic8.com
104.198.108.190 app-gce-west-lb1.authentic8.com
104.198.102.199 app-gce-west-lb2.authentic8.com
104.196.50.57 app-gce-east-lb1.authentic8.com
104.196.45.238 app-gce-east-lb2.authentic8.com

104.155.196.214 app-gce-asia-lb2.authentic8.com
104.155.196.156 app-gce-asia-lb4.authentic8.com

104.199.169.130 app-gce-asia-lb1.authentic8.com
104.199.158.183 app-gce-asia-lb3.authentic8.com
 
104.155.106.249 app-gce-europe-lb1.authentic8.com
130.211.64.174 app-gce-europe-lb2.authentic8.com

13.54.16.216 app-aus-lb1.authentic8.com*

* Recently Added

Connection Type

Silo uses a TLS connection over port 443. If you are observing and blocking traffic protocols over port 443 which are not HTTP, you might not be able to connect to Silo without making an exception for our service.

SSL Inspection Rules
If your firewall performs SSL inspect actions, you will need to disable this for Silo connections.  Please contact support if you need more detailed information on this.

Additional Notes
Please contact Support if you have additional questions or require any further information.