Authentic8 Support

Domain Names

Domain names can be broadly whitelisted using a wildcard entry as shown in the following examples:

*.authentic8.com

*.a8silo.com

*.getsilo.com

Connection Type

Silo uses a TLS connection over port 443 (HTTPS) with the Web Client, while the Installed Client uses a custom network protocol over port 443. We recommend creating a full exception in order to prevent connection issues with various Silo client types.

SSL Inspection

SSL inspection (e.g. SPI/DPI) will need to be disabled for Silo connections.

NOTE: This rule does not apply to Silo Windows Client version 2.9.13 and newer. Please see this article:

https://authentic8.freshdesk.com/a/solutions/articles/16000100713 for additional information.

External API

Some customers may need to whitelist our External API endpoint in order to use other Silo services. 

An exception for the following domain will be needed: extapi.authentic8.com

IP Addresses

Please make sure to allow access to TCP port 443 for the following entries:

Web Client IP (a8silo.com):

35.192.87.85
35.192.140.0

Authentic8 registered IP address space:

194.32.244.0 /22

171.22.200.0 /22

92.119.244.0 /22

Third Party Provider:

13.54.16.216

13.239.146.29

35.246.2.137

35.246.47.160

104.155.106.249
130.211.64.174

104.199.169.130
104.199.158.183

104.155.196.214
104.155.196.156

104.196.50.57
104.196.45.238

104.197.151.226

8.34.212.21