Documentation

Quick Host
Overview Silo's Quick Host functionality allows customers to connect to the quickest host connection available and not to one that is geographically...
Fri, Jul 28, 2017 at 1:36 PM
Session Resume
Overview Session Resume provides users with the ability to resume a disconnected or interrupted Silo session, for up to 30 minutes from the time of a disco...
Mon, May 13, 2019 at 3:11 PM
Screen Capture Tool
Overview The Screen Capture Tool provides both Silo and ToolBox users the functionality to take screen shots from any screen, based on a number of options ...
Wed, Mar 11, 2020 at 3:57 PM
Video DownloadHelper Tool
Please read the following before continuing with the instructions. Issue Overview  Customers have observed increased difficulties downloading video conte...
Mon, Mar 9, 2020 at 8:48 AM
Web Client: accessing Silo from within the local browser, no client download required
Overview Silo can now be launched directly via a local browser, without the need for a native client to be installed. This document is to serve as a...
Wed, Aug 28, 2019 at 3:07 PM
WebGL Monitoring and Troubleshooting
This page provides resource links for WebGL enabling/disabling, monitoring and troubleshooting. General WebGL         http://webglreport.com/         ...
Mon, Mar 12, 2018 at 10:14 AM
Session Health Monitor
Overview The Session Health Monitor (SHM) is a Silo feature which gives the user the ability to view various performance metrics during a given sessio...
Thu, Apr 18, 2019 at 3:47 PM
Quick Start Guides - Silo and Toolbox
This guide gets you started using Silo and Toolbox.
Tue, Jun 18, 2019 at 10:10 AM
Smart Card: CAC and PIV Support
Overview Silo supports access to websites requiring the use of Smart Cards such as the Common Access Card (CAC) and Personal Identity Verification (PIV)...
Tue, Mar 31, 2020 at 6:29 AM