We recommend white-listing our IPs and App Servers to avoid the following connection errors.

Error – Unable to identify a server location for your Silo session.

        If the firewall inspects all traffic and there aren’t any white-listed A8 IPs, then the client will stop, and this error message appears.  


        Solution: Whitelist the A8 IPs. Click this link to find a list of A8 IPs - Firewall Rules Needed for Silo Access


Note: If clients want to see what users are doing, they can leverage the A8 API. Please refer to the API Reference guide



Additional Information

Please contact Support if you have additional questions, or require further information about Silo.